I see, thank you.

So, let us know if you wish our complaint team to intervene in your case, please.

Yes, I want my money, don't delay, I'm impatient, they're lying to me every day.

In this case, you will need to file a complaint first, though. I have already sent you the link where you can do so.

Yes it s first time. But every day they lied to me, how patience can I have when they do not respect me and my money?

I understand that it must be frustrating for you. We will surely try to do our best to help you out.

Thank you, I appreciate that..

If you come across any updates, please share them with us here on the forum too. ??

ok

I had a mail the afternoon that the 1 of 3 withdraws that I have requested is successfully and I ll see the money from 1 to 3 working days.

Good news at last, I'm glad you got the money. At first I thought you'd only get one withdrawal, but now that you've got everything, it's great. 

Do you think you will continue in this casino???

No my friend, I will not continue...

Legiano and all casinos that belong to them (with this bonus crab) have reopened all my blocked accounts (they gave me 30 free spins and a 300% bonus) All accounts were blocked due to gambling addiction ?? are they allowed to do that? Has anyone experienced the same? Best wishes ???

Hi, if you've been self-excluded from these casinos, no, you shouldn't be able to come and play in these accounts again. However, players often confuse closed account with self-exclusion, so it would be good to clarify if you had a closed account or if you were self-excluded. Either way, it wouldn't be the best behaviour from the casino and it certainly shouldn't happen. 

If you need help we'll be here.

Nice to hear from you jaro ???? I had permanently excluded myself from everywhere because of a gambling addiction... my question now is, do I have to write to each casino again and apply for everything again ???♀?? All the accounts were reopened within 2 days... then they could really just close them all again at once... I've spoken to support and sent emails but haven't received any feedback so far. I'll see how it develops, I'd prefer to close all the accounts but if necessary I'll leave them open and just not play. Best wishes ???♀? ps: it's bad of the casinos but there's nothing you can do and my guess is that since they were all casinos owned by Rabidi NV, things may not be going so well for them anymore (?? maybe they thought, let's get the gambling addicts back on board). I would just be interested to know if they did it to other people too, it's a shame that you don't have an open chat here, I would have been really interested ?? maybe it was just an oversight on my part... whatever, nice to hear from you jaro ?? I hope you and the Casino Guru team are doing well ?? best wishes

Thank you for the nice wish and I hope you are well. 

As for your problem, I would probably inquire why the casinos opened your accounts when you were self-excluded. Surely that shouldn't be the case and you shouldn't be called back to play again. Unless there is a possibility that you write one email and they close it down again, you will probably have to write to each casino separately. If they keep your account open or encourage you to play, then you can contact us.

I don't know if this has happened to other players. Maybe I just don't remember or I didn't get to other players who wrote about something like this.

So if this is an issue for you, you know where to find us. 

Have a great day anyway and best wishes.????

There was apparently a technical error, a supporter from robycasino told me, and that many accounts had been reopened... ?? advertising was probably sent to everyone by mistake. The support from Legiano Casino doesn't say anything and doesn't reply to emails anymore (account is open). I'll see how and what I do, actually I'm already so entrenched in my gambling addiction that I still won't play there. Hey, it was really nice to hear from you Jaro ?????? and I hope you have a wonderful day too

• Today I contacted support at Legiano and they also said there was a technical error ??. Best wishes and I hope that no one loses a lot of money because of their mistakes and advertising ?? and that no one relapses (luckily I won't, the action just confirms to me even more not to play)?????♀????

So does that mean things should return to normal and your accounts will be closed? 

If you need help closing your Legiano account, be sure to let me know.

I hope to hear from you soon and the news will only get better.????