Do you mean a photo of the withdrawals? If you want, I'll send you a photo of them. This was the first one, and I have two more withdrawals for 500 euros each, and here we are.

There you have the first withdrawal, with the date I indicated in the complaint I filed. I spoke to them again today, and the same thing happens: evasive answers...

Good evening, I want to file a complaint with the Legiano casino. I have made a withdrawal since 10/03 and it has yet to be completed. I call the Chat and they tell me excuses that the relevant department has a lot of payment loading and don't worry about your money, it will be processed as soon as possible. The casino's terms say that withdrawals will be processed within 3 days. I can't find a way out of this casino. When we make a deposit, everything is fine. We want to get our winnings. They don't give us any money. I ask for your help. Thank you very much.

Hello, I'm sorry to say this, but this casino has been extremely delayed with payment. Feel free to browse this thread, please. Some players have sadly been waiting for months and there is no way to speed it up, I'm afraid.

Prepare to be very patient, please.

Since you managed to submit the complaint, no screenshot is needed anymore. Thank you.

Honestly, I can't imagine why the casino should say that because the situation has been pretty the same for a few months, thus any possible explanation would pretty much sound quite foolish. Decent casinos are capable of sorting out withdrawal-associated issues much more effectively, I'd say.

Hello... I was also skeptical about the payout... I won €17,000 and the first payment arrived after 48 hours via inpay transfer... I mean the money is flowing... I want to see if the rest comes too... PS I'm on level 3 which means higher payouts or €12,000 a month... I hope I could help with my statement...

The practices of these casinos are very questionable... as soon as you make 4-5 withdrawals, they'll drop you to level 1 without explanation, and you'll have to wait months to withdraw it... it happened to me with €12k and many other players... I hope you can get it out soon, just like all of us...

One question: When you say months, do you mean months to process a withdrawal? Or months to withdraw the total balance in three withdrawals of €500?

I also don't understand the rating you're giving this casino, considering all the problems it's causing. And today marks 12 days since my withdrawal, and they've given me no sign of it. This is shameful; I'm fed up with it...

Sadly, both. Depends on the amount in question.

Hello, of course it appears quite weird, though as I believe I tried to explain - Safety Index in this situation will change based on the complaints results. For that, the complaints first need to be closed, yet since the casino somehow pays the money out, many complaints are still open, and the rest of the players have been paid.

However, the user experience has been terrible and it is reflected in the user feedback, which, along with the review, in my opinion, describes the reality. Players will get the money, but the experience is awfull.

As I said, get prepared for longer waiting. ??

Today is Monday and still no solution, the 13th already... waiting

They closed my chat without responding and ignored me again.

Hello,

I want to note that in my previous attempt to contact you, the agent closed the conversation without saying goodbye or giving me any concrete answers. Now, by chance, another agent entered the chat, saw my name, and immediately left without saying anything.

This not only demonstrates a complete lack of professionalism and transparency, but also confirms that they are evading my questions instead of providing me with a real solution.

I demand an immediate response regarding the exact date of my payment, or I will file a formal complaint with the regulatory authorities and expose this behavior on forums and social media.

I look forward to your response without further excuses or evasions.

I'm sorry, and I understand this is hard. Therefore, I suggest you do not torture yourself any further by asking the same questions. The casino is not going to explain the events to you and you won't get far with a logical approach. ?? We've learned that much already...

Day 15 already and I'm still the same, half a month and the same as always, shameful...

I sent an email to support, and they gave me the same answers as the live chat. They were just useless responses.

Have you had any news? I'm still the same, without a single euro in my account.

New update: I haven't received a cent since March 14th. Today I have €800 on hold three times, and €11,500 is still in my account. After numerous email attempts, I haven't received a single response. I was told in the chat that payouts now have priority because they have been in processing for a week. Of course, this wasn't adhered to. I'll open a complaint today and upload all the screenshots from the emails, because the casino is violating its own terms and conditions.

PS: Deposits were always debited to my account within 2 days, so no one is overwhelmed

I don't understand how the casino at Guru gets a 9.1 rating; that was one of the reasons why I decided to register there...

I don't understand that note anymore either...

Well, I can only repeat that according to what I have seen so far and based on other players' posts, it takes longer. I said even months,.. Since such delays are quite absurd, I would not look for a logical explanation from the casino. ??

But it's normal for it to create this anxiety. If anything changes, I'll let you know.