As I can see from the screenshots, you have requested the money on the 29th. Right?

Please try to be a bit patient then, as the casino probably needs to do some checks first.

Is your account fully verified there, or have you been asked to provide some documents?

She asks me for KYC but it's been 16 hours now and she hasn't responded or anything and I talk to her and nothing

That's what it says, I'll wait but I don't know if he'll pay me the money.

Hello,

well, I imagine you are not used to that, but it is not that uncommon. The KYC may take a few days, and the withdrawal soon after another few days, so patience might be a good approach. Of course the chat should be responsive; on the other hand, chat operators usually do not handle the KYC, thus they can provide very limited information on this subject.

It is hard, but try to wait. It is now up to the casino. The first withdrawal is very likely to be the most complicated one...

Ok I'll wait thanks

But then he can even not pay me?

Look, I'm speaking to you again because you just sent me a message that I have to send the KYC again and I'm sending you a bank statement that shows my address and everything. I don't know what to do anymore.

Look, I don't know anymore, they send me a message about KYC and they say that my proof of address is not valid and I send them this and that's what they ask for.

There it is, I send them what they ask me for, a statement with my address and everything and they keep asking me not to be too old and that statement is from December 2024 and nothing, they don't want to pay me

You need to make sure that all the documents you send them are in the right format and of good quality. Many times these are the reasons the casino won't approve documents from players.

In most casinos, only PDF format is accepted.

Have you checked that, by any chance?

Yes, I have already verified it but I still need to receive the money.

That's quite reasuring.

What about the banking statement? I'm trying to figure out whether some other check is going on. Sometimes it does not end with the KYC.

The way I understood it, you were asked to provide the statement after the KYC has finished. I could use your help with that. In any case, in my opinion, if the casino prefers a statement no older than just a month or so, they should specify the request.

Now it asks me for a verification of the payment method. I don't know how many things it will ask me for.

Now he asks me for this and I'm already sending it to him but I've been 4 days without receiving the money in my account

I see you have to verify the card you deposited there. You will have to go through this process successfully in order to withdraw the money as it says in the email. But I don't think this is a difficult thing to verify and they have given you instructions. Apparently, the casino doesn't work on documents over the weekend so I firmly believe that you will finish it this week.

So cooperate and let me know if anything comes up.

I will keep my fingers crossed.??

Ok, thank you very much, I will inform you of everything that comes up.

We'll be waiting here.

Hi, good, nothing, I still haven't received my withdrawals and they don't answer me.

Okay and did you manage to verify your card or not? ??

Well look, this happened to me.