If you want to discuss anything related to Lucky Ones Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Great casino to play anyway waiting on my first withdrawl now

May I ask if your account is fully verified at this casino? I hope you will be able to get your payment soon. What payment method have you used anyway?

Surely keep us informed about the withdrawal.

I am now also waiting for my first payout, I am fully verified, have claimed the welcome 1 package and was able to wager and request €150 by adhering to all of the casino's rules, this was 24 hours ago and so far no confirmation or rejection, support says I should wait, as soon as something happens I will post an update.

Username : Majestic69

Payment method: Visa/Mastercard

Payment date: 03.06.2024 11:52

Update: I have just received the payment successfully.

They met the 24-hour deadline and everything went smoothly.

Yeah I have received 1 1500 payment but am still waiting on the other 1500 payment that’s due to me selecting different payment methods guys selects bank transfer MiFinity you’ll get the payment 24 hours after approval the wire bank transfer method is taking ages my curiosity was all atoeast I’ve got one of the withdrawals so far

This is really great, right? I am glad to hear this kind of news.

What about writing a review about this experience? It could help others as well. Here's the link if you wish to do so.??

What was the reason for changing the payment method, if I may? Or just to try?????

Hopefully, you will be able to get your money soon.

Have been ripped off 2200 from this casino they have stolen the money from my playing account after rejecting my withdrawal. I had been asked to be verified with all my identification documents which i have sent to them. They now have all of my identification and personal details which they have fully verified me to allow my 2 withdrawals of 2200 and 300. They said i was fully verified. So I had 2 withdrawals 2 nights in a row. After playing for an hour or more each night and playing down all bonus amounts and making sure all amounts were withdrawalable and no amounts left were withheld by bonuses.

They have taken the 2200 out of my account and only left the 300 saying there was a cap on my winnings and I can only withdraw 300.

This is lies as I checked the terms for this and it is 5000 cap. I am getting a solicitor as they will not answer my emails. They have illegally stolen my winnings.

I am really sorry about the inconvenience you experienced at this casino. If you'd like some help from our complaint team, please feel free to submit a complaint by using this link. Let us know, please, if you need any assistance.

I have submitted my complaint and all details. Thank you.

Hello there. I saw your complaint, well done. Let's see how it goes there. Please keep us updated.

I read mostly positive things about this casino and I can't understand it at all. I've only had very negative experiences in this casino. I can't talk about luck or even a payout, I've never had that happen, no matter what slot I played and what stake I bet. Even with low stakes, the money was gone in no time.

Player protection is a foreign word here. I don't know how many times I asked this casino to permanently block my account. They never responded. They simply deactivated my account and I could always reactivate it, like depositing and losing money. This is actually fraud because I have made it clear to the casino many times in various ways that I shouldn't actually play, but the casino doesn't care at all. The main thing is that the money flows, they don't care what happens to the player. I hope so much that these perverted providers with the Curacao license will finally be completely blocked in Germany. I bet all the casinos would then have to record pretty high losses. I wish every Dama Casino would disappear from the scene for good!

Hey there,

Let's put the slots aside, even though I understand it is still a concern for you. I would like to focus on what you described regarding the account closures.

The way I see it, you have informed them you're struggling with gambling addiction, yet despite your efforts to close your account permanently, the casino didn't even reach to you, and as a result, your account was ready to be activated each time. Correct me if I'm wrong, please.

This is most likely a serious failure. Would you care to submit a complaint regarding this whole account closure situation, please? Our specialist should really look into it; your evidence will play the most important part. If you agree with my suggestion, visit this page ??. It explains why and how we resolve player issues.

The option to submit one is located right here ??

I hope you will help us investigate the casino's practices, though the decision is completely up to you, of course.

I need much needed assistance please regarding my succesfully verified accepted and approved available for withdrawal funds ($4700) I'm still waiting to receive payment since being approved on (29/11/24) and then received email on (3/12/24) confirming successful Cashout Withdrawal payment which was rejected suddenly for some unexplained reason on (10/12/23) and (reversal) returned) back into my LUCKYONES casino account from bank provider.... But before I could re submit & cashout my available withdrawable funds ($4700) to my recommended and accepted bank account provider my casino account was closed preventing me from accessing my account to recover my available withdrawable funds and claim my already existing approved succesful cashout payment and im still waiting for this issue to be resolved and outstanding payment to be paid into my bank account

Hi, that's quite a tricky situation.

Did the casino tell you why they closed your account? It seems like total nonsense to me if you wanted to enter your withdrawal again.

Do I understand correctly that the bank returned the withdrawal or the casino reversed the withdrawal? Was it your first withdrawal at the casino? 

Anyway, I noticed that you managed to open a complaint, so our team will take a look at what could have caused this issue. 

Hopefully, they'll be able to figure it out and you'll be able to get your money out. 

If you have anything new, don't hesitate to let us know.

Hello mate, Yes for some ridiculous reason my Casino account was "CLOSED" due to getting a " set self exclusion placed on me" whilst I was still awaiting to be paid my available winning withdrawable funds since having payment verified reviewed accepted and approved for successful Cashout Payment processed and confirmed on (3/12/24) only to be for some unknown reason was rejected by bank provider on(10/12/24) to be reversed back to my casino account on (13/12/24) for me to re-submit same successful withdrawal as the existing, approved cashouts I still havent received and now I can't believe the lack of assistance and customer support I'm getting, while trying to resolve this matter and recover my available withdrawable funds to be processed and paid back into my bank account provider which is the exact same Banking method I used to withdrawal and receive my successful $800 cashout payment on (18/10/24)... I just can't understand why my approved and successfully confirmed Cashout Payment still hasn't been processed to my bank account and why this issue has not been resolved when my casino account game play and any bonus history and proof of all my accumulated winnings and available funds plus I have saved all screenshots required to verify my succesfully approved by emails received confirming processed Cashout Payment for available withdrawal

Well, it's a mystery. When the money was rejected by the bank provider, I would probably look for the reason. Because this way it seems to me that the casino probably didn't have much to do with it. Is that where you asked what could have happened? 

Then I don't really understand what happened next and that you couldn't make another withdrawal, but that's what our team is here to find out if the casino can't give you a relevant answer. 

Obviously we will have to wait for the result.

I Have made My account withdrawall request 6 days ago with bank transfer and i still haven't get My money. In they site is reading that withdrawall proces Time IS instantly or Max 2 days but i have alredy waited 6 days and still haven't get My money. My account is alredy fully verified and withdrawall request made 6 days ago so in My mind i alredy should get My money but no. When i asking customer support when they gonna proces My withdrawall request i get allways Same aswer after resbonsible department Has verified My documents manager Will can accept My withdrawall request. I do not understand. I send My kyc documents before i Even made My withdrawall request and they was accepted so why they are checking them again now when i made My withdrawall request and why manager Has to accept My withdrawall request why normal customer support can't accept My withdrawall request? Anyway i Have alredy made complaint about this casino because normal proces Time IS Max 2 days and i Have alredy waited 6 days. I think this is scammer casino.

Hello,

I wish I could answer your questions, but there are so many possible options that I have no idea where to even begin. For example:

Your transaction and history may be under additional check

Support used general response, and your withdrawal is just delayed

Casino sent a process request to its payment provider, but the provider is due

As you can see, someone from the casino should explain things to you because we may only speculate. Perhaps a few details would help:

What status is your withdrawal in now?

Did you opt for the very same payment method, please?

In any case, stay in touch with the support; come back with any news; I would like to help you somehow.