My withdrawall request is now pending. IT Has Been that state 6 days now. I asked on live chat today and they told me that they Have to Check My kyc documents one More Time i don't know why because i was alredy fully verified when i made My deposit. They just say me that manager can accept My withdrawall request after relevant department Has checked My documents. But i do not understand this why they have to Check My documents again and why it taking so long Time? I was alredy fully verified when i made My withdrawall request so why just now they Have to Check My documents again? Maybe they just do not want to pay me?

So it is clear why there is a delay when you say that the casino still needs to check your documents. I don't know the exact answer, but maybe the system flagged something and they wanted to check it. This process is quite important for the casino so I would just be patient and wait for the casino to get back to you. 

If not, definitely let us know and we will try to help you somehow.

I haven't received my payout for 72 hours.

I'm actually no longer interested in playing there. I have €4,000 in withdrawals and I'm fully verified. Customer service initially said it would take a maximum of 48 hours, but now we're approaching 72 hours and they're not making any progress.

The casino is an absolute disgrace; I've already filed a complaint.

Hello, I know that when a casino gives a similar timeframe, the players are not satisfied if they don't get it in the given time. But it's the weekend, so the casino often doesn't process withdrawals then. Also, the payment method you use can affect this, so what method is it?