Oh yeah, I'm curious, because these days you should get them. Let me know if that really happened. 

If not, as I mentioned, our team will try to help.

2 days passed and I didn't receive it, just a promise

Thanks for the update, did you try to ask the casino why you didn't get your money even after the promise ? 

We give casinos 14 days to resolve the withdrawal and you are getting close to it and if nothing changes and the casino doesn't tell you anything relevant, then I recommend you to file a complaint. 

You can do so here on this link. ??

If you also want to know information on how the whole complaint process works, feel free to read the guide called Complaint Resolution Information and Instructions

I would be happy if it didn't have to come to that, but I'm beginning to worry that it won't. Let me know if you have anything new. 

this is a fraudulent casino, we won't be able to help you either

If the casino doesn't pay you any money and doesn't give you any answer, you can at least give us a try. Our team will try to collect the relevant information and then contact the casino. If they don't pay you back and address your situation, they will get black points, which is at least something. 

So don't give up, because you don't get anything for opening a complaint.

they don't pay even though I keep writing to them

Precisely the reason I would consider Jaro's great advice. At this moment, I'd say you have virtually nothing to lose.

Please click/tap this link ?? It shows some essentials you might find worthy of knowing.

Don't hesitate to ask us if you need to understand the complaint procedure a bit better ??

No poland

Restricted country? Frankly, it happens.

it's unnecessary, they won't pay anyway, you can't do anything either

It's up to you, of course.

But if you prove the casino is acting fairly, there will be penalization in the form of black points. If you walk away, nothing will change. No pressure. I'm just saying that since it is completely free, you don't have to be hesitant.

i got my money ??

Hello there. That is quite a positive information and good on you that you have informed us. Could you, please, update the information in your complaint ?? as well? I'm sure our complaint team will be more than happy to hear those news. Thank you for doing so ??.

Thank you Jaro for your support to the players. Also to you Miss Radka. The casino reduced my bill, and left as much as was prescribed. the discussion on this forum helped a lot in that, at least that's what the operators from the chat customer support service admitted to me, unofficially. The gentlemen and ladies of the casino management seem to have realized that there is a fine line between CocoaCasino and Tradition casino (both are identical but not at all the same)

Me too ??

You're welcome, that's what we're here for, to try to help if we can. 

I'm glad that the discussion on this forum helps players and you and that you get good news. 

I hope you are doing well. ????

I have been attempting to make a withdrawal for 6 weeks. I keep getting the same answer they are having "technical issues" and I will receive an email once those have been corrected. I was initially told the "issues" would be corrected in 12 to 24 hrs. Here we are weeks later and just now I was given the same answer. I attempted to pin them down by asking if anyone had been paid but John quit responding when I started questioning him. I have screen shots of txts and an email they sent trying to give me a free chip. I sent that back with my request for payment and was given the same answer.

I need some assistance and would appreciate it if someone would help me follow the roper procedure to make a formal complaint.

Hello there. This sounds really overwhelming to me, especially if they've officially said they will fix the issue in a day, and still they didn't give you any explanation, what is going on, why the issue has not been fixed yet. Have the support suggested to you some other solution to this issue, a different payment method, for example? You said, that they offered a free chip, what for though, I wonder? ??

Our complaint team will try to find out, what can be done in this situation and will do whatever can be done to help you out. Here on this link ?? you can easily submit your complaint and if you need any assistance, do not hesitate to contact us.

If you leave the site during registration, you will not be able to get the no deposit bonus.

Hey. Have this happened to you? Have you asked the support about the issue, perhaps? ??