I have now received all my withdrawals. Perhaps it was just a genuine error and they have resolved it.

Great news, I'm glad the money got to you. Sometimes there can be such an error with the payment provider for which it is necessary to wait. It didn't take an extremely long time I think and you can be calm. 

I hope that in the future you will have the money again as soon as possible. 

Good luck.??

Hi,

I have been using this casino for awhile not with no issues. Few days ago though they have placed a ‘withdrawal block’ on my account noting that it needs to be verified even though it has been verified fully recently and no changes to my details etc. they requested me to provide additional information of a credit card number for a Mastercard used via Apple Pay. I don’t recognise that card and told them that I can’t provide that information. Also merchants dont see credit card details for payments via Apple Pay / account remains on block and I’m unable to withdraw about ￡4,500. Anyone else has this issue?

Hi,

It seems to me that the casino is trying to find a connection between various clues. However, I hope the casino will find a way to resolve this issue as soon as possible. Still, if you find yourself in a difficult situation, feel free to file a complaint on this very website.

All sorts of possibilities may emerge when casinos are investigating suspicions; from my experience, clarifying the concrete points with the casino representative works best.

Although I hope you won't need such backup, please let me know if you would like more details.

This is just in case you later need support with any casino-related matters.

Thanks it seems like they’re trying to find away to stop me from paying my withdrawals…

@Zeus99 have you received funds?

Why would they do that, though? Have you violated some rules, perhaps?

Otherwise, it really could be only some additional check, you know.

Keep us informed, please, and if our help is needed, we are here.

Better try the "reply" button if you'd like someone to reply to your post. ??

No I haven’t! But concerned that what they’re asking is nothing to do with my account…why would they be asking for such information. I’ve escalated it on numerous occasions and so far I’m getting nowhere. This casino has a low confidence score hence my concern is that they don’t want to pay out and looking for a reason to do that

Any issues since?

If I may, especially for those reasons, I would not hesitate to submit the complaint. In the "worst" case, the problem will resolve itself before my colleagues become involved, which would still not create any burden for you.

I'm just saying you can complain anytime you feel it is a good call for you.

Have you been able to resolve any complaints raised vai you with magius before?

You can check the complaints for this casino over here. There are some solved ones as well.

How is your situation now, though?

Thanks. Still waiting for my account to be re verified, and withdrawal block removed. It has been 5/6 days. They keep saying that my information on credit card details have been provided to a relevant department and it’s being reviewed and that I will hear from them via email but that’s the same update I’ve been getting for the past days.

I just filed a complaint with you as my patience is fast declining!

Go read Trust Pilot (uk) about this mob

have you had issues with them too?

Given the unreliability of this casino, let's hope things don't go downhill before you receive your payout. However, please be prepared for a wait. The complaint itself won't significantly change much at this point, as the casino initially has 14 full days to resolve the payout. At least the casino is notified about the new complaint instantly.

I prefer to be honest right from the start - It will take some time.

I’m glad that they’re notified to be honest and happy to wait ??

If you receive your money, I'll be amazed! I'd be happy for you but unbelievably amazed as well.

Fingers crossed for you my friend .