I sign up with the 300% bonus, the bonus was in my bonus section, after I deposited the bonus disappeared and the support didnt want to add the bonus manually... what a scam

Hey, that's exactly how it shouldn't work. Unfortunately it's not the first time I've encountered this and I'd definitely like to know why.

Did the casino say anything relevant to this or not? Why didn't they want to give you a bonus?

i there,

We’re always happy to help and encourage anyone with questions or concerns to reach out directly to our support team so we can look into it properly.

As for bonuses, if a player registers through one of our approved affiliate partners and meets the promotion requirements, the bonus should absolutely be applied. If for any reason it hasn’t been, our team can quickly check and resolve it.

Feel free to get in touch — we’re here to make sure everything runs smoothly.

Kind regards,

NovaJackpot team

Hello, I think you should answer that to the player. I was trying to find out why this happened but personally I have no problem. 

So, try to "reply" to his message and see if he writes back and says something more about it.??