In any case they want proof to continue with the investigation, I sent screenshots of my gaming account, my balance and top-ups on my home banking

I took the screenshot before they closed my account and kicked me out

I am excited. Please keep me updated. Of course I love you too ??

How many days after your withdrawal request was your account blocked?

Luckily I haven't been blocked yet. Only the withdrawal is not processed. 8 days now!!!!

Consider that I applied on Saturday 12th, was suspended on Monday and then they closed the account on Tuesday

Crazy, unbelievable. I'm keeping my fingers crossed for you that everything will be okay.

I clearly relate to your feelings when money is involved and you can't get any answers. I would be just as frustrated. But you don't need to lose hope and try to think positive, which I think you are trying to do. 

As for the complaint, Nick will get to it and it's good that you updated it. If you have any new information don't hesitate to add it there and here on the forum. 

Hopefully everything will be sorted out in due course and you will get your money.

Fingers crossed  ??????

Hi, I think it's quite an understandable move on your part and I would like to ask you if you could also let us know when you get a decision from an authority. It would certainly be of high value to us and to the players as well. 

As for the screenshots, it's also wise that you took them and kept them, as the evidence will certainly be needed in this case.

Anyway, my fingers are crossed for you too and I hope you will get your money as well, because I saw that you didn't win little. ??

I came across an interesting story - The site states the following in their policies:

7.3.14. Withdrawals shall be remitted only to the same customer’s account which the customer deposited funds from, meaning the original customer’s account. Palmslots reserves, at its sole discretion, the right to require the use of a specific withdrawal method. If applicable Palmslots could reverse the customer’s deposited funds instead of initiating a new withdrawal transaction.

Chat representative, says due to anti-banking rules :l from Visa and/or "We're updating our payment methods to be more efficient and user-friendly, so Credit/Debit card transactions are not fully up. For the moment you can use one of the alternatives." the Visa withdrawals are not available at the moment so I have to use another method. Isn't that peculiar if I may say? Can anyone comment on that? Not to mention the withdrawal will take ages as previous players stated before.

Good news. I have the money in the account. I'm so happy!!!! I was so afraid that I was being ripped off. But everything is fine....

Hi, while the casino is updating the payment methods I don't think it's that strange. Of course, if you're used to depositing and withdrawing via the credit or debit card mentioned above, it probably won't make the player happy. But at least you got an answer, because in some casinos you might not have even left such information. 

On the other hand, the casino should allow an alternative withdrawal method for you if yours is not available. At least I think that's the way a fair casino should behave. 

However, as far as the withdrawal is concerned, we'll see how long it takes you and hopefully you'll let us know how you get on. I hope you won't have as many obstructions as other players. Good luck. ??

They do allow me different withdrawal method, however the reason behind it was not stated from the beginning.

What a great Friday we have here. ??????

I'm glad you finally got your money even though it took longer than expected. Patience paid off in the end and you can be happy. 

Anyway, I suppose you'd better choose another casino in the future or will you give this one another chance ? 

Yes, I think that if there are any problems with payment methods, it should be reported as soon as possible. Of course it's up to the casino itself, but as long as you've got an alternative, I think it might be fine. That's my opinion. 

I also hope that your withdrawal won't be dragged out like in the other cases and everything will be fine. Let us know then how it went. 

Marco 86

After these statements from LiveChat Support with Nora, I am very skeptical about the seriousness of this casino:

Nora

You can play the games you like, so you can check your rollover with peace of mind. You can see your current rollover amount by clicking on your username and selecting the "Campaigns" option.

Okay, so what games does 100% - All Slots, Scratch, and Casual games (excluding versions listed below) mean?

Since the list mentioned is not to be found there?

There seems to be excluded slot games, otherwise it wouldn't be mentioned there!?

Nora

I recommend you just check the rollover when you play to make sure everything is ok.

No thanks. I don't like to buy a pig in a poke.

Please tell me the excluded slot games :(

Nora

I would like to tell you that, but I could mislead you with wrong information.

I'm happy to accept that

Nora

So thank you for contacting us. If you have no further questions, we can end the chat. Have a nice evening and stay healthy!

Nora left the chat

I am being refused information. Should I deposit first and then be able to find out which slot games are excluded with an active bonus?

Thumbs down !!

It is about the personalized deposit code: WLC120FS50

There are specific bonus terms and conditions:

https://palmslots1.com/tc-pages/private-casinobonus-fs

So you basically have to guess which games are excluded from wagering count? Now imagine you manage to clear the wagering requirements but you played a game that could be banned while a bonus is active and they simply void your balance, I'm sure this could happen, have seen similar scenarios in other casinos

Hi, in your case I would also reconsider whether I would eventually deposit in a casino. With the situation you described, it looks like you're buying a cat in a bag, which may not turn out well after all. 

However, I was intrigued by the response that "I would like to tell you that, but I could mislead you with wrong information." I do not think this is very professional and serious. 

Anyway, can you tell us how you finally made your decision and whether you deposited and played ? 

One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.

7 days have passed for me and the payment is still being processed!

Bad casino I haven't seen!