Hello, I'm glad it looks much better now! Don't worry about the complaint; once you have the money in your possession, just update the thread. I would expect the complaint to be published around tomorrow, so it would be cool if you had the money by then. ??

Hello, I received the money. I was paid out in full. Thank you for your help!

Oh, that's great!

Thank you for letting us know. I imagine others will love to see the casino pay out after all. ??

Hey, how did it work? I'm currently facing the same problem.

Hi good afternoon,

I have the same problem with the payout.

I've been waiting for payment for 2 weeks and the status is still the same.

In the live chat I get the same excuse that I have to be patient and that they have forwarded it to the relevant department.

I hope someone can help me because I can't get any further

Just like me, and I'm still being asked to be patient. I'll explore every avenue to get the money.

Well, two weeks is a really long time to wait for the withdrawal, and our complaint team could intervene if you'd like us to.

May I ask if your account is fully verified there?

Please follow this link where you can submit your complaint so we can investigate the matter.

I hope that together we find the solution soon.

Our complaint team is already working on your case; just please watch the timer, and you'll be informed about any next steps soon.

Also, please update us whenever you have any new information from the casino.

Hello Romi

The account it says it doesnt need any verification

if it does i can do it anytime but the casino doesnt ask for it now.

The withdrawel just takes too long if it goes like this then it will takes ages too withdrawel the rest of the money on my account.

Same for me!!

None of you respond to my case

Our complaint team will soon investigate the whole matter, and hopefully we'll be able to find out the reason for this delay.

Please wait for the reply in your complaint thread soon.

As you can see, there are still more than 2 days remaining on the timer. Please understand that we have to deal with hundreds of complaints every day, and it is not possible to reply to every one of them every day.

I understand, thank you for your efforts.

They are scammers who won't block my account so that I can never open it again. I wrote 100 emails asking them to block my account so that I can never open it again, but after a few days I can open it again via live chat. When I play, no matter if I get 100 free spins, I don't win anything. Scammer site. Why can't people understand when someone says to block my account so that I can never open it again? Didn't I tell you that if you don't do it, you'll see this time? I will write about you on the internet and now the time has come, after 200 emails that you don't want to understand. Why are you acting stupid? Do you perhaps understand me now, scammers?

Greetings, it's definitely something no player would want to encounter. 

When you want to close your account they should react as quickly as possible to make it happen. 

However, sometimes there can be a difference between closing an account and, for example, self-exclusion. So I would probably ask for a self-exclusion if it is so easy to reopen the account after closing it. If that would also be the case and there would be no difference, then I would try filing a complaint with us. 

Hopefully, this issue will be resolved and you won't have to deal with it anymore.

NOOOOO STOP LYING YOU LIARS. I EVEN WROTE TO YOU AFTER THE CLOSURE IN EMAILS AND IN LIVE CHAT THAT YOU SHOULD BLOCK IT SO THAT I COULD NEVER OPEN IT AGAIN, BUT YOU HAVEN'T DOING THAT FOR WEEKS....... I CAN SHOW 30 EMAILS HERE NOW AND 100 TIMES IN LIVE CHAT TOO

You always answer like this

Dear Ibrahim,

Thank you for contacting our support team.

We would like to inform you that your account has been closed at your request.

If you would like your account reopened, please contact us again and our team will be happy to address your request.

Our team wishes you all the best for your personal and professional life.

If you have any further questions, please do not hesitate to contact us via email [email protected] or live chat.

JUST STOP LYING AND PRETENDING YOU'RE NOT A SCAMMER. YOU ARE THE BIGGEST SCAMMERS OF ALL TIME. I'VE TOLD YOU A 1,000 TIMES TO LOCK MY ACCOUNT SO I CAN NEVER OPEN IT AGAIN, AND EVERY TIME I CAN OPEN IT AFTER A FEW MINUTES. YOU DO THIS EXTRA SO EVERYONE LOSES THEIR MONEY. YOU'RE NOT INTERESTED IN WHAT THE CUSTOMER WANTS, ONLY HOW YOU GET THEIR MONEY. JUST STOP LYING AND DON'T WRITE ANYMORE, YOU LIARS.....

CASINO WITHOUT OASIS THE BIGGEST LIE IN THE WORLD AND THE BIGGEST FRAUD IN THE WORLD. WHY DOES OASIS EXIST THEN? PLAYIO BANKOBET MONSTERWIN KINGMAKER ALL LOOK THE SAME AND THEY'RE ALL SCAM SITES. I DEPOSIT AT KINGMAKER 10 DAYS AGO. THE DEPOSIT DIDN'T WORK AND WAS REJECTED. THEY SAID IT WAS A TECHNICAL ERROR. I HAVEN'T RECEIVED MY MONEY TO THIS DAY. THEY KEEP SAYING WE'LL GET IN TOUCH. ALL THESE SITES ALL LOOK THE SAME. THEY ALL BELONG TOGETHER, AND I ADVISE EVERYONE AWAY FROM THEM... THERE'S NO DOUBT. EVERYONE WHO PLAYS THERE IS BEING SCAMMED.

Dear player, Please note that we are not employees of the casino. We understand your frustration, but this is a public forum. We work for Casino Guru, not Playio Casino. Thus, such an approach won't help here.

Besides, the casino is not licensed in Germany, so they are not following the OASIS. This is something worth keeping in mind, I'd say.

If you face issues with non-working permanent account closure, we are glad to help through the complaint instead. Please read this guide for assistance:

https://de.www.kpvfaw.com/beschwerde-loesung-anleitung ??

I hope we will be able to find common ground soon.

Did you get the money? I also deposited and won and I've been waiting to receive it since Friday

Good afternoon i would like to know about this casino playio made a withdrawal since 05/09/2025 of 500€ on the 10th 500 so far i haven't received anything will it pay?