To be honest as in this whole discussion this is written on my account and of course I expect……

Let's see if I start another obstacle, I hope not!

We certainly thank you for that, and it is important to say things truthfully. We will see what can be done and like you I await a fair resolution to this whole problem that has arisen. 

As for your money that was taken from you, did the casino give you any reason why this happened ? 

Also I see that you updated everything in the complaint, which was definitely a good move, so we'll hold on to see where everything goes. 

No I have absolutely no updates either on the platform or by email…..This is my big complaint so long with polestarcazino…..It shows that the €500 is probably in a withdrawal process but I am reserved for whatever they ask me again something…..I hope they don't disappear…I'm here to announce both the right and the wrong…

Thanks again for everything….

They just sent me this email….Whenever I get them I will update and €200 left…

I have to inform you that after all that I went through, 500 of the 700€ with a commission of 3€ has just been officially deposited into my account... I am waiting for the other 200€

I was just told that since it gives the same initial error for the 200€ and I cannot withdraw, the process will be again with a manual withdrawal from the finance department……..Again from the beginning process!!!!!!!! So I see another 20 days of waiting……..Why guys??????

On the one hand I am glad that most of your money has arrived, but on the other hand I saw that your next withdrawal of 200€ will have to be manual again, so you will have to wait. That would bother me personally and I think it would bother you too, but the most important thing in the end is that you have already received 500€ and therefore the casino has paid you. ????

Unfortunately, now you will have to be patient for your next money, and when it comes you can decide whether you want to stay or not. ?? Also, don't forget to mention it in your complaint, so that Tomas knows that you have received some money.

Anyway, I will wait for your next update. 

I really don't want to rush but why do these unprecedented things happen in situations involving OUR money??????That is another 20 days to get the rest????

Unbelievable stuff….

I just finally received the 500€ in my account...I told you that whatever happens I will be completely honest....But....!!!!!!!!

For the remaining 200€ I spoke again with livechat and because it gives me an error in the withdrawal again I will have to wait for the finance department again for a manual withdrawal…..I mean????Another 20 days?????

Oh no, guys, I don't want to believe it...

I don't know why this is happening if I am to be completely honest. It looks like the casino has some technical problems, so I can't do anything about it. 

Anyway, you'll only be waiting for a 200€ and it will probably be longer, but you can leave the casino for good when that happen, as I can see that it's a very long time for you. 

Either way, you'll have to be patient now. ??

Again waiting..I will wait again it seems..What can I say...Companies that while you want to support them are losing their credibility and there is no more trust with such attitudes towards the customer....!!!!

I will be here again to inform you about the latest....

I mean, I'm really going to go crazy with this company....After so much trouble and a total of 20 days I sweated to get €500 out of €700..I'm talking today with live support and while I've made that incredible withdrawal of trouble, for the remaining 200 € start an exact same process of suffering, fatigue and bad communication!!!!!!

All over again the same and the same and the same to get MY money...!!!!!!

How can you trust to play your money again tell me in such a company?

Why such behavior?????

Hello. I am really sorry you have this kind of experience and it is understandable how frustrated you must be. I hope you will be able to receive all your money at he end, despite the long waiting. Talking about this, you could help some other players by sharing your experience at this casino, if you don't mind, of course. If you are interested, you can write a review just by clicking/tapping on this link ?? and please keep us informed about the outcome of this long lasting situation. ??

Read on in the screenshots and draw your own conclusions...!!!!!!!!

I ask them what is happening with the withdrawal of the remaining €200 and they tell me that 4 days ago we got your details, please be patient!!!!!!!!If it is possible????But I have already withdrawn I am writing to them do you have my details……I mean every time I withdraw I have to send my details with documents??????……And they blocked my chat……It is really UNACCEPTABLE BEHAVIOR….!!!!!!!!!

UNBELIEVABLE SITUATIONS….One month now they are processing…..and processing…..and processing a withdrawal……!!!!!They are already shutting me down because they are changing shifts and all over again to explain!!!!!!!!

ONE MONTH TO GET MY MONEY!!!!!

We have progress just reset my account and I am waiting….

I know you're not gonna like it, but I'd say they were also overwhelmed by your active approach, and maybe you used too many exclamation marks combined with capslock? Those are people on the other side, and I can imagine at some point they just decided to close the chat option for good.

Of course, I understand your frustration, and yes, I've made my own opinion. Let's just hope the casino staff will get together soon, and this mess will be resolved!

What does it mean they decided to close the chat???I am a customer, I have bet my money and they are treating me totally wrong and unprofessional…I am asking for a real approach and information about withdrawing my money and not confusions..I have played, I have bet and I demand to get the money i deserve in due time to play again!I don't agree at all and I don't think it's a matter of exclamations and caps..I just agree it's a mess as you say!In the next few hours I'll do a review because they just came in and the last 200€ in my account after this great inconvenience of many conversations..! I told you from the beginning that I will make an honest and true conversation-complaint here in the forum!

The issue was finally resolved but the trust was lost!!!!!!

My money went into my account! I told you that everything happens and every new development will be made public. with my persistence we managed to get what???The money that belongs to me!

A complete approach-update will follow later and everyone can decide whether they should trust polestar Casino or not…..

Thanks

Hello. I am sorry you had to go thru this really frustrating situation and I can understand your anger. Luckily you got your money at the end and if you like to describe the whole experience to others as well, why not to express it in the review for this casino. There you can describe the whole situation, from the begining till the very end. What do you think of that? If you decide to write it, just do it easily over here ??. Hopefully you won't have to get thru any similar issue in the future. ??