What about your account, though? Does it need to be verified, or did you pass through already?

I believe that you should file a complaint here so our team can try to find out what is holding the withdrawal.

What do you think?

Here is the link in case you'd like to try it.

Thanks for the reply in the meantime. As soon as I won I asked if everything was ok and they told me that there was no need for anything and that the account had been verified. So I just had to wait. I heard from them this morning, they always tell me the same things that they urged the financial department etc etc. I don't know what to think anymore. Yes I would like to try to make a complaint but the link in your message does not open for me.

I also tried to click the link for the complaint from PC but nothing. Please help me because I need this money and I'm starting to lose hope ????

Hi, I also had 2500 euros and 1000 they didn't let me put them aside and I played them. Now I have 1500 euros in withdrawal for 13 days and honestly I'm starting to lose hope. After how long did you have the money in your account?

Kindly use an entirely different browser. Unfortunately, browser cookies or hashes frequently cause such issues. Simply said, you have to access the site like you have never used the associated cookies on the website before. ?? Alternatively, use chrome in incognito mode.

Let me know how it went, please.

Please read the messages in this post and you'll see there are more ways to cash out. I won €1,000 this week and have already cashed it out. Rabidi NV casinos ask for verification when you have withdrawn a total of around €2,500 from any casino.

I also won €2,500 on Wazamba and they asked for verification, so I'm done there, because they ask for a series of documents that I don't want them to know (my bank account transactions).

No nothing, I also downloaded a new browser, I also entered here with the incognito mode and also on Chrome but nothing, the page does not open for me

I have forwarded the complaint here si casino guru unable to enter with the link and it is under review

Hi, how do you get a personal consultant? Why are you VIP level? I have already spoken to all the operators, only Giovanni etc etc. It's been 15 days until tomorrow and I don't know what to think anymore. I'm sending her dozens and dozens of messages in chat every day several times a day. This situation is absurd, it's 1500 euros

Hi, what kind of steps? I think 15 days have passed and never an email from anyone

Hello, thank you for the updates. I was quite worried at first. I'm so glad you managed to submit it anyway, and I'm hoping to see how the casino representative responds once the time comes.

I assume you have not made any headway on your own, have you? My colleagues will investigate, so do not worry.

I just finished a conversation with the posido chat, and it's always the same story, they don't respond directly to your requests, they don't give you certain information, I'm so angry believe me. I feel like I'm being made fun of. It's absurd something like this.

That's just not how things should be. I honestly hope you will get over this problem soon and that the casino will work on its approach toward players. Providing caring support should be a priority.

If you can, try to think of something else for a bit; this mess must be tiring.

I'll update you. I just received the credit for the first withdrawal I requested. Let's hope the other two are arriving too.

Nice! It appears that things are finally heading in the right direction. ??

I'll be here for more.

Hello everyone, I wanted to inform you that finally after 20 days I have received all three requested credits. Now there is a very strange thing. In the Posido casino when you deposit you receive shells as a reward, which you can exchange for free spins or a balance, I got to the point of exchanging my shells for 20 playable euros. Now comes the best part ... I try to exchange the shells and it always gives me an error. Then I call customer service again, after having me delete cache, cookies and having me almost erase myself from the face of the earth and restart the phone, the response of the tenth operator arrives, obviously I stressed them also for this matter. He tells me that by decision of the competent department, I cannot access any promotion at the moment, obviously I ask why and obviously no one gives me a certain, clear and exhaustive answer. The fact is that they have blocked my access to the promotions not only on Posido, but on all the casinos belonging to their chain. Now I'll wait a few days to see if he'll let me withdraw these shells and then I'll block any kind of contact with these scammers and thieves. In the meantime I wanted to thank you at Casino Guru for being close to me in these anxious and nervous days and for trying to give something for me. Thank you from the bottom of my heart

Hi, I withdrew my winnings on Posido but it hasn't arrived yet. What can I do?

Hello, the best way to start would probably be to say, why is this happening, do you have any idea? How long have you been waiting for your money? Was it necessary for you to verify or not? 

Let me know if the casino told you anything about it or not please. ??

What can I say...? You know, we have been experiencing the non-working complaint page issue and as you may remember, we pretty much still have little to explain to players who face this problem. So, to be completely honest with you, a tiny part of me understand the suggested steps and the lack of reasonable solution. ??

However, the rest of what you described feels like a horrible call to me. Restricting the player from the promotion instead of focusing on providing reasonable support, attempting to ease their frustration, or even offering something else as a positive gesture? That doesn't sit well with me.

I'm glad you received your full payment, and I hope this casino will soon improve.

Furthermore, thank you for your kind words!