Hey Radka,THX i did it... can you confirm receipt of the complaint? Now what are the next steps?

I apologize for the questions but it's the first time I ask for help here and I don't know how it works.

Thank you very much

Hello, no problem at all, don't worry.

I can see the request submitted and once it is reviewed and approved, you may keep track of it in your profile. It might be handy: http://www.kpvfaw.com/profile-complaints/718809/vesnadragcevic81

Additionally, you will receive a notification each time you need to respond.

Please be ready for a set of questions, first. Sort of opening ceremony. ??

In short, the complaint starts with figuring out what has happened, then gathering evidence and details from the player. Once the matter is clear enough, the mediator will try to find the best course of action, which may also mean the casino representative will be invited to join the complaint.

It may sound complicated, but it is actually manageable. If you feel lost, you may always ask the complaint handler/mediator for advice, or if you like, you can always try forum administrators. ??

Please let me know if this little description triggered anything else you would like to know. I'll be around at least today.

Thx Radka for the help ?? i wait now the events ?? have a good day.

Vesna

Thank you, Vesna.

With luck, things will turn out in your favor eventually.

I hope your day gets off to a good one!

Good morning, I finally received the withdrawal. I thank you all for your kindness and speed in responding to me.

Problem solved :)

Great news, pleased you got the money and can enjoy it now. Do you think you will still play in the casino after this delay?

yeah of course ??

So let me know when you have further experience. I hope it will be a bit more pleasant.??