Hi,

I just checked your status and I can confirm that you are a verified user on our platform. Could you please check again, and if it still shows that you're not verified, try clearing your cached files?

Thanks a lot!

I have just been verified. I have made a withdrawal request, when the money is in my account I will send it to you here. Thanks for the response.

We're glad to hear that! Please note that the average processing time for crypto withdrawals is up to 3 hours, while Visa and Mastercard withdrawals may take up to 24 hours.

Thanks again!

Hi, no one is ignoring you. Why would anyone do that? :)

Could you please tell us your user ID?

Hi, as we discussed, you have several duplicate accounts using the method of depositing via Visa and Mastercard, then withdrawing everything to crypto addresses.

Starting today, users will no longer be able to do this. Only if you deposit with crypto will you be allowed to withdraw to crypto, and the same applies in reverse.

Your account alone has deposited $663 via cards and withdrawn a total of $602.69 to crypto. You’re simply doing a quick spin and withdrawing.

Even when you contact support, you all connect from different accounts at the same time and follow the same deposit and withdrawal patterns.

We have all the connected accounts performing the same behavior from Bolivia, and we are prepared to escalate this to Casino Guru if necessary.

So your casino is only good for losing everything and you don't like money being withdrawn? If you use crypto it is because it is supposed to be faster and without many commissions the banks in Bolivia are going to charge you too much commission and if you do not like that money is withdrawn then it says in your policies that it is prohibited to win and with respect to duplicate accounts I have no idea what you are saying you can check the IP of which places they are I do not think I am the only player in Bolivia who wants to play in your casino but anyway, I hope that your withdrawal through the same bank does not take too long and you continue to create obstacles to withdraw money won, because I bet everything and I risk a lot by losing

Hi, you still don’t seem to understand what this is about.

If you deposit via Visa or Mastercard, then the withdrawal must also be done back to the card — not to crypto.

You and your group from Bolivia are using more than 10 accounts to perform the same method: deposit via Visa or Mastercard, then withdraw to crypto. Do you understand what this is really about?

Of course, you're not the only player from Bolivia, but you are among the 10 who contact support at the exact same time, log in simultaneously, and use the exact same deposit and withdrawal methods — clearly working together to top up crypto wallets through exchanges.

Naturally, there won’t be any issues if you make a bank withdrawal after depositing with a card — and if you deposit with crypto, then withdraw via crypto, and everything works smoothly.

The average withdrawal time for crypto is up to 3 hours maximum, while for Visa and Mastercard it's up to 24 hours maximum.

So far, including feedback on platforms like Casino Guru, we haven’t had any complaints regarding withdrawals or deposits — only minor concerns like slow support response times, which we are actively working to improve.

As far as I can see, you have not had any actual problems with withdrawals so far. But moving forward, if you deposit using a card, you must request withdrawal back to the card. And if you deposit using crypto, then you must request withdrawal to crypto.

RooStake Wins Rising Star of the Year ??

We’re proud to announce that RooStake has been awarded "Rising Star of the Year" at the iGaming Club Awards by AffPapa, held on May 28 in Malaga, Spain!

This is a major milestone for us, especially considering how young our brand is. We’re incredibly honored that key figures across the iGaming industry recognize the value, energy, and direction of our work.

To everyone who joined us in Malaga at the conference – thank you. We had an amazing time connecting with you all, sharing ideas, and building meaningful relationships. We grow together – and RooStake is here to deliver nothing but the best for its users.

This award motivates us even more to continue innovating and putting players at the center of everything we do. Your trust is the reason we’re here – and this recognition is just the beginning.

Hi,

I’ve checked and your account is active.

Please refresh the page or clear your cached files.

Hi,

Thank you for your message!

Your main account registered under cho****[email protected] is not blocked. It appears that you have logged into a duplicate account instead — specifically, **jos*******[email protected] — which is also not blocked.

If you are experiencing access issues, it may be due to using a VPN or similar connection tools. We recommend turning off your VPN and trying again, as this can sometimes interfere with our system's location and access checks.

As we mentioned earlier, this is similar to the pattern we’ve seen with a group from Bolivia using duplicate accounts. Please make sure you’re always using your original, verified account to avoid confusion or potential violations of our platform’s terms.