But what about me can you tell me please? I made a crypto deposit and trying withdrawal crypto as well. And nów is declined? I'm a little bit confused right now...

Why don't you help us with this casino that doesn't tire or provide support, it doesn't have the funds or budget for support, it's going to be worse to pay

Hello, good evening.

I sent the documents for validation, but haven't heard back yet. I tried to contact support, but I couldn't get through, only the bot. I would like to have the account validated to make the withdrawal request. I used the free spins provided in partnership with Guru Casino, but I believe I met all the requirements. Can you help me?

Account id 1245767

They don't have a budget for bots or live chats and you think they're going to pay you better. Don't deposit with me. They don't accept my withdrawal within 5 days.

There is no chat here and there are no replies to emails. I also received the free spins and was able to win €10 with them. Then I made a deposit and couldn't land a single win... This casino prefers to mistreat its customers, not respond, and write meters of justification here in the casino guru... They even won a reward for that.

In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.

I invested 20 euros once, lost, ok.

A few days later the next deposit was also 20 euros.

And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.

A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".

And so I waited for over 24 hours and nothing changed.

I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.

I sent a query about my withdrawal and after some time it turns out that what?

My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.

I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.

 It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.

Regards, Sebastian.

MADE IN POLAND

I believe that the casino representative explained the situation with your withdrawal above, but if you feel that you need our help, surely don't hesitate to file a complaint here.

Our complaint team will shortly review your case and inform you about the next steps.

If there is any update, let us know, please.

The casino representative has explained the situation to you above pretty well.

In case, though, you need our help, please file a complaint, and hopefully we will be able to help as we did before.

I'm sorry that your case was not addressed yet by the casino. Please file a complaint here, and our team will surely do everything possible to investigate the situation.

Be careful when you come here!!! They distribute the money to different countries (money laundering) 2. In connection with heats and deloro Casino there have been repeated attempts to debit my credit card!!! from Walmart America and other companies in America and Bulgaria, this has been identified as fraud. I can say this with certainty because this happened for the first time when I was playing at deloro Casino and I blocked my credit card. I then temporarily used a virtual credit card and used it exclusively at deloro, after which there were further fraud attempts. This card no longer exists! After I deposited here at roobet Casino they started again with attempts to debit my credit card, which no longer exists.

It's unfortunate that the casino has stopped paying for a week now, it doesn't allow me to withdraw any profit, not even $50, and support is conspicuous by its absence.

So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not? 

Did they say any specific reason why they don't send money?

It really is a shame. It's been more than ten days since I sent the documents for verification and I haven't heard anything back. It looks like I won't be able to withdraw my winnings.

They don't say anything, they just reject the payment, I have no response either by email or website.

Their chat doesn't work. All forms of contact are ineffective, the only thing that works well in this casino is DEPOSIT, and nothing else. I think there is enough evidence here that Roostake Casino is a FRAUD. Besides, Casino Guru team, maybe you could chip in a few dollars and make a deposit? Try your luck and if you succeed, you will see for yourself what WITHDRAWAL OF WINNINGS looks like there, instead of asking questions that have already been answered and opinions given. I don't mean to be malicious, I just get the impression that the topic has suddenly become uncomfortable, and dishonest casinos still exist and among the local communities here.

I'm very curious what Roostake Casino will have to say in its defense now?

They will certainly say something there, they will probably accuse the players of breaking the rules and that's all.

And will they boast about maybe another casino of the year award or something like that?

And this is my opinion only, because I am just a regular, single, random, player, I try to be fair to everyone and what I have described, and how Roostake Casino treated me, is unfortunately TRUE.

I also advise against depositing money into Roostake Casino because they are INSOLVENT and it is simply a SCAM.

Best regards, Sebastian

MADE IN POLAND

The problem here is their support since we cannot be complaining to Casino Guru every time so they can respond, neither the email nor the chat on the page work, we need a solution to all this