Finger crossed!

Please update us

Thanks. I will do

Hi, I'm sorry to hear that you have a similar situation. Unfortunately we don't deal with sports betting so the most I can give you are links where you can try to file a complaint.

If it would be appropriate, here:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I have a question, don't they have somewhere in the Terms and Conditions until when the match can be evaluated ? I know somewhere it can be up to 72 hours from the end of the match, so I thought I'd ask. 

Anyway, if you file a complaint on any of the links mentioned, let us know how it goes. Would that be possible ? 

I think at least that might be reassuring, but I would ask what convinced you to play in this casino ? 

According to the safety index on our site, it's pretty low, so I would think twice about depositing my money there. 

As for the withdrawal, I hope it will be successful. Let us know how it turns out if you could.

Hm that sounds like a pretty serious problem. Have you tried filing a complaint about your case somewhere? I don't think it's quite right if your winnings are cancelled and you don't give any reason why. 

As for the low rating, I think it is clearly visible here. Have you noticed it too? I would also prefer to avoid this casino, but it's up to everyone whether they do so. 

I got a text to join one and this was it.

if I dont get my money where do I go to to get it?

Yes I will file a complaint. Thanks

when I started to gamble on this casino, it was not yet rated on this website.

and because the experience at first was seamless , I trusted them.

An ADR is basically a third party that functions as an intermediary between users and businesses to manage complaints, like casino guru where you can file a complaint against casinos, there are also sports betting sites that do the same, Jaro already shared some options you can explore in case you need to file a complaint. Before filing a complaint I recommend to contact the casino first and try to find out what's going on with your unsettled bets, in case they fail to reply or solve the situation you can file a complaint

Good News!!

they paid out my bet!

now i try to withdraw

Brilliant. My withdrawal went from pending to gone paid I hope. Can you only withdrawal 500€ at a time?

nice!

Yes €500 a time.

first I need to verify myself.. How long should that take ??

It took me about 4 days. €500 a time it’s about €500 a week if its bank transfer but least they’ve paid you happy for you

That's the first step, hopefully the withdrawal goes through

Oh, I see. It's good to have a look at the casino first before you go to play, but I guess you'll do that now if you want to go to a new one. 

As for if you don't get your money, I can only recommend the links I've already shared here where you can file a complaint, because we don't deal with sports betting, as we don't have the experts in this area. 

However, I can see that things have moved on for you and other players as well, so hopefully it will be the same for you. Let us know when you have new information. Fingers crossed. ??????

I understand. When you had a problem-free first experience, I probably wouldn't have thought that it could be worse the second time. 

Anyway, when you file a complaint, can you update us on the progress or outcome ? Also, if you manage to get an answer from the casino as to why they took your winnings, you can share it with us. Hopefully your case will have a happy ending in the end. Good luck. ????

Great, so the first step is behind you. Now, according to what I've seen, you have to verify yourself. Let's see how long this process takes you, since according to Nmcilroy's experience it was 4 days. However, when you succeed, could you let us know how long it took ? You might have a different experience so I think it could be useful if you share it with us. I hope everything will be easier from here on. Wish you the best. ??

Hi.

the money didn’t arrive today hopefully it does soon. Still not getting replies from emails

Yes complained started. Thanks !!

Hi, I would like to remind you that we give casinos 14 days to resolve the withdrawal request, so we will see how it turns out in the end. Can you remain for some time and be patient ? I really hope that you will be able to get your money eventually. I'll be eagerly awaiting your update.

Great so I'll wait to see how it develops. When you hear something new, feel free to let me know.