Have you sent an email to the casino or asked a chat? Have you been asked to verify your account?

In my opinion, if you have read the terms of the bonus and done everything well, your withdrawal should be accepted soon. What do you say? Surely let us know, please.

Please write to the right thread, if I can say so. This one is for another casino, actually.

This is the jekpotfrenzy site

Indeed! 3 withdrawals approved today and money in the account until ??. I didn't even bother to ask ??. The last withdrawal has been initiated.

They don't withdraw money. It's been 3 weeks already... they're asking me to send a document from the neteller for April. you send them this pdf file, they reject it and that’s it.. this is a scam site.. if they are here, let them answer me here.

Do you mean spinanga casino? I really had surprisingly smooth withdrawals, etc.??

Yes, spinang doesn’t display 20 times, you upload this transaction file for April to the website as they requested, they ask you to send it again and so on in a circle.. it’s just a scam and that’s all.. if they prove their fraud here.. we’ll go through all the verifications, both the video and not only... but rejecting a file that was downloaded from a neteller account and sending it again is nonsense for 2 weeks!!!!

Okay! Then it's probably worth making a complaint ?? could casinoguru yp help?

I write about them everywhere.. now I’ll write there too!

This is what they always ask for... I log into my neteller account, download 6 months of transactions in pdf format and send them to them. within a day or the next day they ask for the same thing... that's all... and the money on withdrawal costs 800 euros... that's the whole question... they don't want to pay and thus don't make the account verified. It's a scam office, that's all.

The same thing happens to me, they don't verify my account, it's all the time, I sent them a bunch of documents and nothing and it's been almost a month.

Are they asking you the same thing as on the screen?

If they don't verify my account and I have sent them all kinds of documents, it will take a month for 3 withdrawals...

I was asked for the 3 sections and I sent them and some accepted me and others did not and now they asked me for the selfie photo again... and it took me almost a month to collect 3 withdrawals

I send them all the selfies and everything they asked for.... they cancel it on purpose and that’s it... supposedly they need to upload a new one... I offered them to do any video verification... they ignore it and that’s it... they don’t want to pay that's all....

Sorry, but this is an official thread for Spinanga Casino.

So the money has arrived, do I understand correctly?

May I ask what the reason was for rejecting the documents? Do you need our help, perhaps to try and solve the issue?

Please follow this link to file a complaint here with our team, and they will surely try to help you out.