Hello, I would like to share my experience.

A month ago I opened an account on spinarium.com thanks to Youtuber ATX Slots. At first it seemed like a normal casino, I lost some, won some. I even withdrew a small amount. The problem came when I got a MAX WIN on the game Fruit Party. Support kept writing to me that they had a problem with transactions and that I had to wait. So I waited and in the meantime I played.. Well, from the 250,000 CZK win I ended up making something around 6,000,000 CZK and something I didn't expect happened. My account was blocked. So I wrote to support about what was going on, but they wrote back that my account never existed and that I probably had the wrong page. So I contacted the Youtuber to see if he could help me and they told him that they were in contact with the provider (Pragmatic Play) about the big win. I thought OK, it must be legit. But I've been waiting like this for 2 weeks now and I still haven't received anything. I don't know what to do, this is a really big amount of money that would really help me.

Phew, I'm so sorry that this situation happened. You're happy to win such a big sum of money, and in the end it looks like it's going to be hard to get it at all.

Based on what they told you, namely that your account does not exist, I would be shocked and especially angry. On the other hand, I don't really understand why a casino would provide information about an account that simply doesn't belong to them to a third party, even if it's a streamer.

Anyway, the casino shouldn't say you don't have an account there, but it's common for a check to be made for such a big win. That's why it surprises me and I also have a feeling that it will be even harder to get the money back when they're already causing problems in the beginning.

However, I would definitely file a complaint with us and we will try to help you somehow. I believe that the casino will communicate with us and I hope we can manage to get your money back. You don't get anything for it, you just sacrifice your time.

Are you going to do it?

If so, you can find the link to the complaint here ??

Hi, thanks for your reply. I tried to file a complaint here, but when I selected the Casino, I couldn't find Spinarium.

So feel free to enter another casino there and write in the text what it is and that you didn't have the opportunity to choose Spinarium, our team will then correct it and rewrite it. ??

Hey mate, sorry to bother about this, did you got your money or they blatantly scammed you out of it? Was thinking of playing there but after ur story i might reconsider

Just saw your complaint against them is still active, wish you the best of luck with the withdraw and lets hope they fix it since they are still answering

Got my money in the end but it took time

Realy? How much did you win?

15000 SEK

Well, I didn't win a large sum of money, but I wanted to withdraw it. It seemed like a good casino to me. My friends and I tried it, but I was the only one who won, so when I made a withdrawal it gave me an error. I was in contact with support via email for 2 weeks until today when they told me that I should try another bank (I entered this casino because it was supposedly fast in paying, which it wasn't, and because it indicated that it accepted transfers for both deposits and withdrawals).

I always requested to withdraw by bank transfer and in reality that is the method that led us to enter, now unilaterally they change it to bitcoin, that means that all of us who entered by that method were scammed, we all had to wait to validate the withdrawal by transfer and now we have all been unilaterally changed to systems that you do not manage nor want to access, it seems to me a practice to lose profits and client funds and thus be able to scam

Did the casino have any reason for recommending a different payment method? Is it also possible for you to withdraw using crypto or not? 

Usually casinos recommend players to change if there is a problem with the payment provider or similar. 

So you are still waiting for your withdrawal, yes?

From what the casino tells me, it is not going to happen, they unilaterally changed the payment method to one that I never indicated I had, which is cryptocurrency, they say they have indicated that the bank I selected rejected the payment, but they are not telling me to try another bank, which is what I can do to obtain the withdrawal, they directly removed that option and added methods that I do not have, that is, I lost the money because I cannot withdraw it, the funny thing is that a friend won a smaller amount and requested the withdrawal by transfer and he could, what I think is that they manage the options according to the user [I also read a similar case on this page] to deny the withdrawal.

The transfer option is still operational for deposits. It is not a problem with the provider, although they indicate that if there is no legal way to apply pressure, I should consider the money lost.

So do I understand correctly that you lost the money? Therefore, is it not possible that you could have withdrawn it using crypto if that is the method you can use? I mean, it's probably not that hard to open a wallet and send it there.??

Spinarium platform with all the games, quite attractive, but it doesn't pay the prizes, I've been trying to withdraw for 30 days and I can't withdraw my values, the house escapes the terms of acceptance does not comply and limits the withdrawals with amounts much lower than it is in terms, for example it will take me 22 months to withdraw my earnings. Bad ones don't keep their words, they run away from the responsibility of paying the amounts when the gains are big ????

Hi and did you try to ask if it would be possible to increase the limit somehow? Anyway, I guess the most important thing is if the casino will pay you, so did you get something or not? What payment method do you use to withdraw and what limit did they give you?

Good morning jaro, I've already asked them this question and they even informed that they wouldn't keep the amount of 537€ per month due to the fact that my earnings are 100x higher than my deposits. Of all amounts I managed to make two withdrawals of only 537€ one day 29/04 and 05/01 so far I couldn't withdraw anything else. All my withdrawals are made via pix, I have a pending withdrawal amount since 05/07 so far they didn't cancel but they didn't put it in my account either

537 per month? Do they have something like that in the Terms because it seems to me to be terribly little. So now should you realistically get another 537 a month from the first successful withdrawal or does the beginning of the month always mean you get one payment and then you have to wait again?

That's right Jaro, I won a very considerable amount, but before I could withdraw anything, they were very reluctant, first I had to do all the verification, after that I managed to withdraw 250 reias only after that I tried other withdrawals I had no way of receiving because they informed me that the payment provider was having a problem then it had been another 15 to 20 days, when they informed me that the payment provider came back after many complaints, they informed me that the sector or risk manager limited my account in particular only the amount of 537€ monthly that is 3.050 per month, dividing that by 69,000 how many withdrawals do I have to make?

and the terms clearly state that if the amount is 10x greater than the deposit amount, the monthly withdrawal is limited to €5,000, but that's not what happens. And I'm very stubborn, I made another withdrawal request for €28,700 and it's been pending for 3 days. This last one they haven't canceled yet, but they haven't deposited it in my account either, in total in one month there have been more than 50 unsuccessful withdrawal attempts that they cancel and don't deposit the money in the player's account

This is Spinarium, several withdrawal attempts! They have imposed that I can only withdraw 3,050 per month, they don't even let me withdraw what they say in the terms which is 5,000€ per month if you have a balance 10x higher than the amount deposited, they say they can't let me get married because my winnings are 100x higher than my deposits, this is ridiculous, look how many withdrawals I've tried to make according to the terms and they cancel them all. The house is garbage, it doesn't honor the conditions imposed by the terms themselves, they don't follow the rules themselves.What I've seen, if the player wins small amounts they allow withdrawals, larger amounts super prizes they don't allow withdrawals, I tried to withdraw through my digital wallet and they don't allow it either, they say that my wallet data is invalid, but it's only invalid for Spinarium, in any other place or platform I can make the withdrawal with my digital wallet.They are not honest, this is unacceptable and inadmissible, they have no word, and the reputation of this casino for me has to be Zero, because a casino that does not fulfill its own terms should not even be among the ranking of known casinos because they do not fulfill what they promise.