Thanks for your fast reply, no it's not a money issue at all. It's a scammy kind of way to get people to play on your site. I have all the screenshots with what they said back after I tried self-excluding. I see many bad reviews so I hope this site gets blacklisted. It's not trusted at all.

Dear rebel,

Your account has been successfully blocked. Thank you for reaching out.

Best regards,

SpinBetter Team

You only excluded my account for 5 years? Didn't you read I said permanent? The situation is still not resolved.

No problem at all.

I don't want to be far too personal, but I feel the situation may have something in common with problem gambling. I apologize if I made a wrong assumption, of course.

But anytime a player asks for self-exclusion due to gambling addiction, the casino should act swiftly without unnecessary delays. If the reason, however, has nothing to do with the gambling problem, I would not be so strict.

I said permanent multiple times, and y'all still trying to ignore it? It's a shame to be honest that you have to work like this.

Now I understand the problem. How about you ask for your account to be closed instead of self-excluding?

May I know whether there is a way to close the account permanently, please? Despite how you call that.

I believe the point is to find the adequate solution the player seem to seek.

Thank you for your suggestions. ??

I emailed more then 5 times before making a topic here, live chat says had to email. Then they start to say useless/generic stuff. It's just not the way how a casino should work. Asked for permanent closure. So hope you understand this to because noboody should be playing on a site like this.

Ok, thank you.

Actually, I think it's rather important to mention how long you have been waiting for the closure. You see, it's not too complicated to send 5 emails in less than 5 minutes. So, for how many days?

Dear rebel,

Within the framework of self-exclusion, the maximum blocking period is 5 years. In your case, you have not declared a gambling addiction, so measures related to addicted players do not apply to you. If you wish to declare an addiction, please contact [email protected] with the details.

Best regards,  

SpinBetter Team

This is going on for longer then 2 weeks. So it's not like it's an issue from today. I've just read the casino's response. I sended the new info again. But it's strange how they are trying to help now but for weeks they don't try anything to help? Shameless. I just e-mailed again about the gambling addiction etc.

They closed the account permanently. Thanks for your help www.kpvfaw.com.

We are really glad that you were able to close the account. I think the explanation from the casino about how to do that properly helped as well. What do you think???

It's alright to be honest. Atleast it's solved. I hope other players don't have to deal with them like this because it was terrible.

Hopefully, this thread and all the posts in it will help others. Wishing you all the best.

Hello!

hello!,

I tried to a non-deposit bonus in this casino, for the first time all was ok, until I asked customer support about info of wagering and withdrawal rules, they answered so systematically like robotic answers not really answering a straight version, so I pushed a bit more just to see what they meant with their confusing and vague robotic answers, and this is what I got at the end….

so right from the start there is a huge red flag for me, since they were not specific on details, then their last long explanation of the withdrawal process was the worst I have ever encounter, so far, extremely confusing and baffles me…

is anyone that understands that part?… I can’t.

May I ask what exactly you do not understand, though? Maybe we'll be able to explain it better.

This part,

‘For instance, you made deposits to your account with 3 different payment systems. You may withdraw with any of the options. Once the amount of withdrawals on one payment system is equal to the sum of deposits, you will be able to withdraw with another payment system if the sums of the deposits are still equal. When the sums of withdrawals become proportional to the sums of deposits, you will be able to withdraw with the payment system by which the higher amount of funds was deposited or with any payment system if the sum of

deposits is still equal.’