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they don't accept players from russia, don't mislead people, their site doesn't open in russia, vpn usage is prohibited, that's all

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I got a reload deposit bonus offer to my email on Monday. I deposited 30€ and got 30€ bonus money. I immediately won 1700€ with 0,4€ bet and managed to beat the wager and withdrew 800€. I requested the withdrawal over 60 hours ago and it's still pending. Livechat says payment department has workload so it's going to take till next week.

My account has been verified like 2 months ago when I created the account and their FAQ says withdrawals are processed within 24 hours if no additional documents are needed. So I'm wondering how it can take one week to process a withdrawal especially when my account is verified and they told no additional documents are needed. Even their terms and conditions say: "Bank Transfer payouts are typically processed within three (3) banking days. USD payouts via Bank Transfer are not available."

For some reason it seems like they're delaying my withdrawal on purpose. Atleast that's how it feels like. I read online that other people have gotten their withdrawal within 3-4 days. I have never heard that a withdrawal takes one week to be processed with Zimpler payment method. And if the account is verified there shouldn't be any delays other than gamecheck since I played with bonus funds. But that shouldn't take 1 week.

Can I make a complaint already or do I have to wait till the next week to see if they're going to process my withdrawal or not like they promised? If their FAQ says within 24 hours if account is verified and also their terms and conditions say within 3 banking days. So it shouldn't take till next week.

You can file a complaint at any time, of course, just our complaint team won't be able to intervene before the 14-day time period passes, you know.

Is there any information regarding your withdrawal in your casino account or did you get anything from them by email?