Hi,

again: please use the "reply" button, otherwise, the person you wrote to will not be notified.

Then provide this to Nikolas, not to me, please. As I already mention I'm not the proper person. The complaint team will decide whether this is the missing piece, I'm not solving complaints, so I can't make this decision.

This is the forum, not a resolution center, after all.

I hope you understand what I mean.

Can anyone here tell me about TUSK CASINO??

I see good reviews and then bad reviews

CasinoGuru....please help...whether winnings are not paid here like in other casinos where I would have won..

Hello, I moved your post here so you can browse the general discussion. If you check the casino's main review, you'll see that the reputation is very good and the terms fair.

You should be safe there. Just keep in mind that This casino is not licensed in Austria, so you should not play there:

I'm far from understanding whether your question is just a precaution or whether you have an issue with withdrawal, however.

Let me know, please.

Great...so they let players from Austria deposit...and play...but not cash out? Do I understand it right ?? That's not okay, is it? Then you should neither be able to play .. nor deposit .. what I did .. and won something ...(((

Why let's play and deposit from Austria?

I'm saying that according to our latest information the casino does not allow players from your country to play there.

But if you are able to register by using Austria as a country of residence, in case you win and meet all rules and terms, you should get the winnings.

So, what is the situation, has any problem occurred with withdrawal, please?

Just note that this casino is not licensed in Austria, so you should stick with the ones that are licensed in your country.

I have no idea how exactly Tusk casino enforces restricted countries, though.

As long as there is no problem with withdrawal, I guess you should be fine.

my profits mysteriously disappeared

Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?

Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation. 

Can you tell us a bit more so we have a better overview ? 

Well it all started like this, suppose that when you register the casino has a roulette wheel in which you can win a certain amount of free spins, I won 10 spins with which I won 64 pesos to convert it into real money, the betting requirement was 3400, I fulfilled it and upon completing it I already had around 700 when I completed it they left me only 350 which was supposed to be real money with those 350 I continued playing in different games and as I told you well I won 193660 not only in one game but in several and the next day I wanted to continue playing and I find that my account is at 0 and I contacted customer service and well you see what they answered me

Hello.

I failed to find what the casino actually told you. I would guess it was because you should have immediately submitted a withdrawal request to end the bonus and all associated terms to avoid any limitations keep affecting your balance. Am I correct?

Well, it's good you submitted the complaint! I spotted a win limit, this is a very disputed topic!

Hello, yes, in fact I made the withdrawal request not just after completing the bonus but about $1000 spent later but it didn't let me because it asked me to verify the account the next day or second I think I reopened the account to verify it and I find zero pesos

Hi,

Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Cura?ao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.

Very sorry for your predicament. Hope the authorities catch up with these frauds!

I'm really sorry that you were not able to withdraw your money and lost it all at the end.

May I ask how long you waited, though???

I believe that it needs some patience, especially if the casino needs to verify you before sending the money.

Also, when it comes to bonuses, it is very important to read their terms beforehand so any issue or misunderstanding can be avoided. If you don't like their terms, you simply don't play. Right???

I hope everyone will also read our review about this casino; the safety index doesn't look any good.???♀?

Just wanted to let you know that I have registered in this casino a few years ago. Never managed to withdraw what I wanted. They verified my looong time ago and even assigned the personal manager …. They are manipulators and scammers. I didn’t knew about safety index till now so…Just wanted to give you an update

So were there some issues when withdrawing, or you just didn't get the chance to ever withdraw???

Now that you know about our reviews and you are familiar with the safety index, would you say it will help you to choose a casino to play at?

There are very conflicting opinions about this casino. I am very interested in why there are so many player complaints? And yet some are slightly enthusiastic about this casino. And just to add that the casino accepts players from Serbia. I have a registered account for more than a year.

Hello, I saw that there are not so many complaints here, but most of them were about withdrawals and KYC, which the casino didn't even address. Since you have had your account for a year, you haven't had any issues here? Everyone may have a different experience, but the casino's safety index would rather discourage me from playing here. Have you tried it yet?

Something is going on with the casino, definitely. First, It's as if they lost the data from last year, because ten days ago they granted me a no-deposit bonus ???? as well as some free spins. I asked customer service how this is possible, when I got the same thing last year? They tell me they have no record of me ever paying a deposit?? Second, I see that some players have problems with payouts, that didn't happen before. Unfortunately, I did not get to the payment. Their bonuses and free spins have a conditional turnover of 60x, it is simply impossible to play.