Yes

While you are at the beginning, you don't have to worry right away, although as you say, if you see comments like that, I don't blame you for having a certain level of disbelief. 

Watch how the withdrawal goes and whether the casino approves it or what happens. 

When anything changes, be sure to let them know. 

Good luck.??

Do you experience some issues with the withdrawal at this casino?

Please describe it to us so we are able to help somehow.

What is causing the delay?

I have made a withdrawal request since 9/1 and it still says it is under review and when I ask them why they are taking so long they tell me that I don't need to worry.

Good evening, I have requested 2 withdrawals of €500 from vegasino since 9/1 and they are still under review and when I ask them when it will be ready they simply tell me to be patient. Today, which is the 5th business day, they haven't even replied to my emails. What can I do about this?

Hey, Romi has been asking you all sorts of questions so it would be best to answer her here so that you and I don't have the same discussion. Would that be possible?

Have they asked you to send any documents to pass the verification, perhaps?

Sometimes it needs time to check those, and even more documents are needed sometimes.

So, let us know more regarding the situation, please.

They haven't asked me for any documents, but they tell me it's in the final stages of the review.

Okay, so please let us know how it will continue.

Today I received the withdrawal confirmation email, the money will surely arrive on Monday/Tuesday

Great, then you should have them, as you say, for another week.

I will wish you to do so and when it happens, please let me know.

I'll be glad to be with you.??

Good morning,

I have had my account blocked for over a week, with pending withdrawals, and the chat service is blocked and I have not received any email response from support. I would like to have an answer as soon as possible before contacting a lawyer

Good evening, I'm still waiting for a withdrawal from 9/1 from vegasino

Hi!

I understand your intentions and also saw your complaint. Well, first of all, I have to slightly disappoint you, I fear. Even though the complaint process has great potential to help you, it needs its time to progress further. So, if you seek the quickiest option, I guess we're getting back to the casino, yet it appears you have run out of communication channels. What about their social media profiles?

Let's take it from the other perspective: have you tried informing the casino support you aimed to present the situation to the lawyer? Sometimes this sort of gesture draws attention, sometimes it does not.

In any case, when it comes to complaints, we provide casino 14 full days to resolve the matter without direct intervention. I imagine this is not good news.

Do you have any ideas of why your account is blocked? Can you see any notes while trying to sign up?

Once the withdrawals were requested they blocked the account. It takes 2 seconds to deposit any amount but to recover the money legitimately won weeks. All this is shameful, it is not that all people are compulsive gamblers and incapable of understanding and wanting.

Hi there!

Sadly to say, if you go through this thread, you will surely find out that you are not the only one. Some players have been waiting long considering your time expectations. On the other hand, according to some other experiences, the casino is capable of paying. You just have to be very patient. Not just with the withdrawal but also during the KYC, which I believe was not neccessary yet. Well, I hope the casino will soon work out a better and quicker process of paying its players.

I imagine it must be confusing, or better say annoying... As Romi said though, this is indeed quite a normal course of action. Mostly to allow the casino to investigate the account or perform a check or the KYC process without, let's say, being disturbed.

What I still deem unbelivable is that you did not mention any emails or messages explaining the process. Does it mean the casino did not send you any update regarding the steps you should expect in order to be able to withdraw, please? Could you kindly check that out, just to be sure? ??

I know he's capable of paying, they used to pay and very quickly, but now I don't know what's happened to them.

Hello,

I would like to share my personal experience and inform other players about the practices of NovaForge Ltd, which operates under a common license ALSI-152406028-FI2, valid until June 13, 2025.

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The issue of self-exclusion and its implications

After requesting self-exclusion from the Robocat platform, I should not have been able to play on any other platform owned by the same company. However, despite my self-exclusion, I was allowed to register and play on the Vegasino platform, which circumvents the basic principles of responsible gambling.

This multi-platform policy, with which the company constantly creates new brands under the same license, aims to "capture" vulnerable players and allow them to continue playing, despite the restrictions that have been imposed.

If we accept that self-exclusion must be applied individually to each platform separately, then we will have effectively "killed" the addicted player, allowing them to slide into a vicious cycle of addiction, without any real protection.

This phenomenon is not only unethical but also dangerous, as providers have a responsibility to ensure that players are protected when they take self-protection measures, such as self-exclusion.

Casino Guru complaint rejection

I filed a complaint with Casino Guru, explaining my problem and concern, but my complaint was closed as unjustified, despite the fact that a previous, identical complaint from another player about the Posido platform was reviewed and resolved positively.

This differential treatment raises questions about consistency and transparency in the complaints resolution process.

What am I asking for?

Have my complaint re-evaluated by a different administrator.

My history of self-exclusion from Robocat should be taken into account and properly implemented across all group platforms.

To be reimbursed for the net losses incurred from my participation in their platforms.

Make self-exclusion policies clear across all group platforms to effectively protect players.

I ask anyone who has faced similar problems with these platforms to share their experience. It is important to make the situation known and ensure that the relevant authorities take the necessary measures.