I understand

Hi. What happens when the timer is at 0 but no one responded to my complaint

I have written to your complaint solver what the problem is, but apparently he has enough of those complaints, so if he is dealing with yours, it is necessary for him to go through everything properly and contact the casino. 

But I'm sure he'll get back to you soon and sorry for the delay. ??

It is shameful that you have defended this casino to the point of exhaustion and have given it a very high security index, creating confusion among players, but justice will rule and with evidence in Spain there have been suicide attempts for something illegal without a license that you have defended.

Hi, in what case did we protect the casino please, could you be more specific? As far as I can see, the casino is trying to resolve the players' problems and has not a single unresolved complaint. 

So please let me know more and we can look into it and try to explain why it is the way it is.

Trying to solve the problems??? Please do not confuse the players any more, you know very well that you do not even have a license in Spain to operate and it seems to you that it is not enough to protect a casino by giving it a high security index with everything they do to the players.

They also don’t have a license to operate in the UK I have since found out.

The casino does not accept players from Spain according to our review and the fact that it does not have a Spanish license says exactly what? Does the casino have to have it if it doesn't take players from there? 

I'm not defending the casino, I'm just trying to find out more information because everything you write is general and I don't know anything specific even after this answer.

Your going on you font have licenses in Spain and you uk, we'll don't have Casino,s period because they will only bar you aswell when your on a winning streak to also to someone who is not even playing,ye I was barred all over the world for standing there watching my mate play roulette on a TV screen who's look was in but cut short by the manager.so please be real when you reply to us commenter's

How about in the Uk sir? All casinos must be signed up to gamstop, begambleaware and UK gambling commission otherwise they are illegal

Please let me know to whom this post was intended. To be honest, I did not catch anything at all. We are, for instance, very "real" when replying to the players.

Good!

What about the opposite circumstance?

Every UK player knows the casino needs to have the UKGC license to be considered "legal" which actually means its services may be provided in the UK.

So, why playing outside this basic rule, I wonder?

Because players already registered in Gamstop are no longer able to play in UKGC licensed casinos; hence, such vulnerable players seek "illegal" casinos to be able to keep playing.

Imagine every player registered on Gamstop would be able to control the urge to play. As a result, these "illegal" casinos, as you say, would have no interest in the UK market - demand would disappear.

I'd say each coin still has two sides.

There shouldn’t be an opposite side of the coin. They are openly targeting problem gamblers by your comment above. There’s a reason there’s a huge clamp down in Holland and Sweden. It won’t be long until the UK do the same. Not only are they illegally trading, they also refuse to pay withdrawals and don’t have responsible gambling tools

You know perfectly well that the casino does not have a license to operate in Spain as I have already shown you and as you say in the review and you know perfectly well that it accepts vulnerable Spanish players. You have had cases, I have read about them here.

No matter how you spin it, you continue to defend and cover up a casino that operates illegally. You have evidence and it takes advantage of vulnerable players who you hold responsible and that is a very big mistake.

I still don't really understand what you are talking about. We are still spinning in the same circles I see. You know, if you have some evidence and stuff, you can file a complaint and our team will try to help you. Of course, if it's just about the licence then it's probably going to be difficult to get anywhere with the case. The fact that the casino doesn't have a Spanish licence doesn't really make any difference. If the casino has Spain as a restricted country in the Terms and Conditions and players from that country can still register and deposit here but when they win the casino won't allow them to withdraw, then that's a problem. 

But you keep talking about the same stuff and I haven't heard anything concrete from you. So it would be good to start with something we can grasp.

You said for who is this post intended for well id say a casino wouldn't you please don't cause your self anymore embarrassing moments if you are a guru period.

When a casino does not have a license to operate in a country and operates illegally, you know perfectly well that there will be problems with funds and responsible gaming. As you have heard of some very serious cases, it is another thing if you do nothing, and I do believe that is a big problem.

You can use the "reply" button because first of all it doesn't make much sense what you are writing, and by the fact that there are alternating replies it is quite possible that you are replying to something but I have no idea what. Thank you.

The fact that some casinos operate illegally is unfortunately true but difficult to do something about. I mean, it must be your country that takes the necessary measures. It is clear to me that there can be problems with anything here, but in truth it can happen in any casino. Also, players are responsible for where they register and if you know that a casino does not have a Spanish license and is operating illegally why did you not report it to an authority?

I totally agree with your words and I think it goes against the players, when a casino is illegal and it is known that nothing can be done... what you really can't do to a casino that operates illegally in a country is to give it a high security index, you know perfectly well that in a casino of this type like velobet.com the probability of being able to have problems grows and a lot, what I have read here about this casino does not even occur to me that it happens in a casino that operates legally in Spain, and to finish it seems that you reproach the players that enter this type of casinos and they are the guilty ones, do not forget that those who break the law are them by operating without a license in a country they do not have to give an option if they do not have permission to do so and I do not even tell you about the vein they have with vulnerable players I think that between all of us if more can be done.