3 years ago
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I used to play a lot here and made good winnings too. For me, this is now a casino where I firmly believe that a lot of things are not right here. Net loss within 5 months 8570€ for a payout of 120€ (Please consider the 1€ max bet.
I have documented a lot over 3 months and also contacted the MGA, as far as I can tell there are many complaints and my case, so I can anticipate it, is being examined more closely here. I'll be sure to comment here no matter what happens
Ich habe hier früher viel gespielt und auch gute Gewinne erzielt. Für mich ist dies mittlerweile ein Casino, wo ich der festen Meinung bin das hier vieles nicht mit rechten Dingen zu geht. Nettoverlust innerhalb von 5 Monaten 8570€ zu einer Auszahlung von 120€ ( Bitte den 1€ max Einsatz wohl gemerkt bedenken.
Ich habe über 3 Monate vieles Dokumentiert und mich auch mit der MGA in Verbindung gesetzt, so weit ich beurteilen kann liegen hier viele Beschwerden vor und mein Fall, so kann ich vorgreifen, wird hier schon mal genauer untersucht. Ich werde hier garantiert noch eine Stellungnahme abgeben, egal wie was ausgeht
Hello Effekt40, please share the MGA's verdict when possible. This casino has a perfect reputation so I'm eager to know, what is not right there.
Isn't it possible that they lowered the RTP on slots for German players with regards to the new gambling law in Germany? That could be the reason why you spotted that "something isn't right". Since you've been used to see certain amount of winning spins, over 5% lower RTP actually makes huge difference.
I already wrote a few months ago about Viggoslots, which falls under Curacao, and therefore I think it is a risk to play at casino /curacao. What happened is the following: I used 50 sp?ng and Viggo requests KYC and their web approves my identification, but then the mail comes with more precise requests ie. the photo from the back of the passport and all possible requests. And worst of all, they remove the document where you attach your evidence if you don't manage to identify yourself within a few minutes - and I didn't manage to do that. Sounds incredible to me anyway and think they are cheating players. Should it be so - is this common under Curacao licenses??
Har skrivit redan n¨?gra m?nader sen om Viggoslots vilket lyder under Curacao och d?rf?r tycker jag att det ?r en risk att spela vid casino /curacao. Vad som h?nde ?r f?ljande: jag van 50 sp?ng och Viggo beg?r KYC och deras web godk?nner min identifiering, men sen kommer majlet med nogare beg?r dvs. fotot fr?n passets baksidan och alla m?jliga beg?r. Och vad som v?rsta de tar bort underlaget d?r man f?star sina bevis p? om man inte lyckas ifentifiera sig inom n?gra minuter - och det lyckades jag inte. L?ter v?l otroligt f?r mig i alla fall och tycker att de lurar spelare. Ska det va s? - ?r detta vanligt under Curacao lisenser??
Hello,
I'm sorry you have such problems with the verification. Allow me to say that the way how the casino approaches the KYC or other kinds of verification does not have anything in common with its license.
How exactly did you fail to identify yourself, please?
Thanks for your reply. I did not succeed at all - so the money remains with Viggoslots as the identification must take place within a couple of minutes according to Viggoslots.
Radka, you say that KYC has nothing to do with the license, but as much as I have checked it, the Cuaracao licensees are not that thorough with the review.
Tack f?r ditt svar. Jag lyckades inte alls - allts? pengarna ligger kvar hos Viggoslots d? identifieringen ska ske inom ett par minuter enligt Viggoslots.
Radka du s?ger att KYC har inte med licencen att g?ra men s? pass mycket jag har kollat det att Cuaracao licencerade ?r inte s? noggranna med granskningen.
Hello,
feel free to submit the complaint, we may be able to help you out if you need a helping hand.
I understand your point, but I'd say (and I asked my colleague) that it's influenced by the fact that most Curacao authorities do not care much about issues and disputes. So as a result such casinos may be lax when it comes to the KYC. Technically, you are correct because the outcome is as you described.
There' no wonder they have a good rating on our website. They own 5 different licenses, which is rather an exception among casinos. They also have a long history (established in 2011), they have plenty of good reviews from users (but that doesn't affect the Casino Guru rating). They have some unresolved complaints, but they either received only a few black points for them or some of the cases are very old.
What happened to you in the casino?
I noticed you recently posted similar questions about the score here on the forum. Well, would be good to read this article explaining the review process, plus note this tab called "reputation explained".
Sadly, none of those details are part of the review. But it never hurts to educate a bit, right? ??
Annoying isn't it? I wonder what happens when you mark those emails as spam. There is a chance all will automatically end up out of your primary incoming emails file.
Have you tried that? Can't think of anything handier at the moment. ??
Unfortunately they exchange emails, shoot emails from several senders. a spam machine.
Infelizmente eles trocam de email ,disparam emails de vários remetentes.uma máquina de spam.
The casino took the balances? That's brutally unfair, yet there are no relevant complaints. Thus if you come across such players, please, send them here so we can try to investigate and possibly help those players.
Do you know anyone facing this situation?
Could you perhaps check out my previous reply?
"Thus if you come across such players, please, send them here so we can try to investigate and possibly help those players.
Do you know anyone facing this situation?"
We may try to help, you know?
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