May I ask if you encounter some issues with the cashback there yourself, though?

Tell us more, if you'd like.

What's happening with Viperwin? I've been waiting since March 30th to withdraw my funds with constant excuses, even though I can prove and demonstrate that my account has no problems whatsoever. I feel cheated. I've deposited more money than I have available in my funds, and I feel cheated because the withdrawal isn't made within 3 business days, and I've been waiting for almost a month, more than 20 days! This is unacceptable.

I also think it's not good. They offer 3 business days to receive withdrawals, and I've been waiting since March 30th to April 20th without receiving my money, and my account is in perfect condition without requiring anything. According to them, it's a small delay. If I had known this, I wouldn't have trusted Viperwin with hundreds of euros to play. The worst thing that has happened to me, without a doubt, and they still haven't solved it.

GREAT!!!! After waiting for a response to my CASINO GURU complaint on several occasions, waiting for 7 days, they respond with something that has absolutely nothing to do with the thread of my complaint and I have to wait ANOTHER 7 DAYS for a response!!! This is all a joke, right?

In my complaint at no time do I say that I have cancelled the withdrawals and changed the payment method... this is the response from the casino guru agent who is in charge of my claim after 7 days... and now 7 more days all this is ABSURD and I better not say what I am going to say and save it for another time because my anger has multiplied x 10. I have been waiting since the 30th for my VIPERWIN withdrawals to be reimbursed and the response to my complaint after waiting another 7 days has been incredibly...

Incredible but true and regrettable.

Respecting the rules of not mixing my case in other casino threads, I see that in the corresponding VIPERWIN thread, absolutely no one writes a word about anything at all. Less about the issue of getting a response to my complaint, which makes no sense given all the information I've provided, with a subsequent wait of 7 more days as if nothing had happened. When more than 14 days have already passed, it's outrageous to receive a response similar to Viperwin's, with all the information provided and reiterating that I have not canceled any withdrawals at any time from March 30, 2025, to today, April 21. With several screenshots and such. Am I still here in the corresponding thread, and responses? None.

They will ask me something meaningless again with all the information provided and will I have to wait another 7 days? Something that I have not said and that has nothing to do with all the information provided screenshots, dates, etc. I reiterate, viperwin has not processed my withdrawals since March 30th, I HAVE NOT CANCELLED NOR WILL I CANCEL ANY WITHDRAWAL. The payment method is bank transfer used on several occasions and with this casino in February. The 14 days of waiting to mediate with viperwin have passed... what else should I do? Are they going to ask me for more patience than I have already had since March 30th with a casino that when you are spending thousands of euros in it you have 3 business days in case of withdrawing????????

The response they gave me to my complaint today after waiting 7 days was similar to the one Viperwin gave me... and I still haven't received my money since March 30th to April 21st. When I deposit after deposit, one has those 3 days that the casino offers you... and they will still tell me that I have to be patient instead of giving the importance that online casinos do to people who spend and trust their money in them.

There is no need to write here 100 messages about one thing, we will understand even if you write it once. I asked Nick about this fact because I didn't see that you canceled your withdrawals there either. So we'll see what he has to say. 

From what I can see, it is necessary, because despite the screenshots and not giving any information about canceling withdrawals, I only said that this is Viperwin's intention, using the excuse that there are problems with the payment provider to get the customer to cancel and start the wait all over again. Thanks for clarifying this to Nick, so he understands that because of his mistake I have to wait another 7 days. The previous 7 days have served no purpose other than continuing to give Viperwin room to do whatever it pleases and take my money for no reasonable reason other than not disbursing money that does not belong to it. Thanks again for trying to find a solution to this circus...

I understand that you are angry and frustrated at having to wait so long. Believe me, I would be too, but our complaint team is trying to do the best they can. As there are a lot of complaints, sometimes over 1000, we have to deal with them and we can't get to everyone right away. But I believe it will be sorted out somehow and when I know more I will let you know.

Viperwin says the same thing... the word is not frustration, it's scam, I think... maybe, it could be... at some point... perhaps... this is a scam. I have spent thousands of euros with false information about withdrawals in 3 business days, I have spent my money in a company that in a month has not reimbursed a single cent of my money, they have my losses, my profits and everything, and on top of this, they protect me, but in the end it seems that I am the one to blame for complaining.

The repercussions of what Viperwin has done to me have made me fall ill, ruined me financially and morally, destroyed me Viperwin

I understand why you are of that opinion, but we will have to wait for Nick and his statement. I am just an admin on the forum and I can be a mediator between our communication and your complaint. I assure you that he will try to resolve everything, but I don't want to make any promises to you so that I won't be taken the wrong way. 

As unpleasant as it is, and I completely understand, please try to hang in there. 

Well, when Nick makes a statement, please don't do so without first reading all the information I provided in the complaint. Here I'm leaving screenshots again that make it totally clear: the account doesn't require anything from me. I haven't cancelled the withdrawals from March 30th, 31st and April 1st, and months ago I received a withdrawal with the same payment provider via bank transfer. I've been claiming my money for over 3 weeks. Everything is very clear and I think I've explained myself well and given more than enough information. In these screenshots you can verify that what I'm saying right now is not false.

I will try to make sure that this is clearly communicated and hopefully it will move forward as soon as possible. 

Thank you, I'm attaching the latest email I received so you can be sure the problem is with the casino and that this delay is now unacceptable.

I continue to report on the responses from Viperwin's financial department. This is the response I received from them today, and regarding my withdrawals from March 30th, 31st, and April 1st, up to today, April 24th. A total of 3 withdrawals of €500, for which I received absolutely nothing.