Hi there,

I will not hide the fact that your complaint was rejected as nonsense. As far as I can remember, your issue lies in the fact, that you have never ever won in this casino. Well, I'm sorry, but do you have any prooves that the casino has stolen from you? Anything that can support your accusations? Kindly note that your deposit history does not count as proof for obvious reasons.

I feel that you should find yourself a different hobby at least for some time.

If you do not play for fun, and can't withstand the losses, you should stop. ??

Hello, and the changed game, which is different from the original and the joker is Hristo Stoichkov, didn't you ask them how the game is different from the original version, or rather, they pushed something on you to keep quiet and criticize me, not only the stolen deposits, I wrote, I also wrote and for interfering with the games, I gave an example of the game diamond plus, how it is a different version with them than the original, but that clearly did not prevent you from reading it or rather dealing with it

First of all, my deposit history, everyone who has looked at it has grabbed their head in this casino, I didn't even think of sharing it here because I knew from the beginning that you wouldn't do anything about it until I found a new hobby, I found myself no winbet game I only play on the sites that you rated as dubious reputation and without license and you know I'm quite happy why because in my opinion they don't pay for a fictitious rating but are honest with their customers instead of robbing them and paying for a rating

He won't get into it, he didn't get into my question with the changed game and many other important things and do you know why I guess you will guess they bought it with our money that they robbed for this my advice not to play there to see where they will get money from for everything they pay for from advertisements to keeping silent on all possible checks

I read your submitted complaint as well. You talk about stolen deposits, but I feel like it rather means that you deposited there, lost on the games and didn't win. We dealt with cases of stolen deposits where someone's bank account was charged, money was deposited into casino without the player even knowing about it. It even happened to our employee here in CasinoGuru, but that's another case.

Regarding the changed game. What you described feels like there was a game that is same for everyone, but the casino had a deal with the provider to change one symbol to make it more relevant for the Bulgarian market. Generally speaking, younger casino players from foreign countries probably would know who Hristo Stoichkov is, but Bulgarians know it so the provider probably made a slight change for the casino. It's even good for the provider since every game provider wants to make sure that their games will be widely play since they get commission for it. Thus it's worth the effort to change a game symbol for the Bulgarian market.

Literally all the deposits have been stolen and I don't know who would play this changed game as you claim if I can do a test for you I will film a session and you will tell me what bet to play this game then you see for yourself that you can spin thousands of times and even the joker Hristo the winbet that's what we call it already here even with the joker Hristo on the screen again nothing falls out only empty. loopholes tens of hundreds of thousands of empty spins a machine for robbing. of. money without a minimum percentage opportunity to return several bets that's this session I will film her, I will make this video even if it costs me a few hundred leva, no matter how much the casino disgusts me, I will do it for those who still don't know how brutal winbet casino has become

This winbet is no longer the same site as it was years ago, then they didn't cheat their customers then I also lost but I had full trust in this site I knew that sooner or later I would get compensation and that's how it happened if I lost 1500 BGN in deposits several times I was compensated with several a hundred BGN profit, it was 500, it was 800, realistically, I was still inside, but with fun, especially in the month from the end of the year, I was always compensated for all my losses and you are glad that there are, but since they started with ads and changed the policy of the site to rob their own regular customers constantly and to spend the collected money on advertisements yes. to stock up new additions since then this casino has become a fraudulent lower site that cheats you to the end without having a single percentage of return and not a single deposit to be played at least to have over 400 deposits without a return and you talk some nonsense to me that you didn't take the deposits for attention that the casino is loyal and other similar nonsense, don't tell me that please I felt with this casino very well, I know what it was like back in 2016 and what it is like now

Not to mention their land based casinos and bingo I used to spend days it was like a second home to me it's a pity that after 2019 they suddenly changed their policy and started brutally robbing every one of their loyal customers I mean brutally robbing every deposit of their land based casinos and online, who in his right mind would turn against his hunting client, who makes deposits to him every day, who do you think is a sick brain, only such a person would do such a stupid thing, but unfortunately that's what they decided, I thought it would be for a short time, but it became more and more brutally robbed and now it's already unbearable and disgusting, I don't even play there so regularly now I see that there is no point in making fun of me like this, I started this topic and discussion after I hadn't played for a month, I made a small deposit of 100 BGN and this so notorious slot, remade in my opinion, took them for for a minute I couldn't even smoke a cigarette after that with a BGN 20 deposit in another site with the normal game and the normal joker ball I played and made a session of nearly 2 hours on the same game as I could to win 360 BGN, but I played them, but not with anger, but with pleasure, and you talk to me and defend them, but everyone who is like me and we know them very well, there is no point in defending them, do it with some who do not know what they are doing turned winbet and what was some time ago

Now I also feel that you lost all the money:

"I will film a session and you will tell me what bet to play this game then you see for yourself that you can spin thousands of times and even the joker Hristo the winbet that's what we call it already here even with the joker Hristo on the screen again nothing falls out only empty. loopholes tens of hundreds of thousands of empty spins a machine for robbing.."

This does not sound like a stolen deposit to me.

I'm sorry, but if you feel that the slots are manipulated somehow, get in touch with the game provider.

What do you think about such an idea?

Is the provider of the game the same as the owner of the casino, don't you know, by law, the provider and the casino cannot be owned by the same owner, but in Bulgaria everything is possible, so I don't want to be connected anywhere, I'm alive and well, take the blame it's mine, nobody forces me to play there

Honestly, I'm not the layer and as far as I know, we lack the confirmation of such information, we are not the official authority, so we do not officially oversee any casino, we just try to inform about possible risks based on sources we can evaluate and confirm, as an independent site.

If you believe that the casino is acting against the law, reach out to the Bulgarian gaming authority.??

Well, I'll tell you again, we just started the wrong way from this whole situation some time ago, I wrote a complaint to you and I was satisfied, you didn't help me, but I was satisfied again, it was this casino, I was looking for a lawyer and I succeeded, now this whole discussion was because of the evaluation you gave them and they don't deserve it and I don't know if you understand me but I have stopped playing in this casino I find casinos from your list that do not have a license in Bulgaria but have you ever seen me complain about any casino I like your ratings but here to see this rating it hurts me because I believe you and I know that these are mafia-class crooks, but this is a separate issue as far as our bodies are concerned, we do not have a state body to control them, our sites bx was closed due to the many violations, now the NRA does not have any competent bodies to monitor, they only watch to collect their money from taxes and that's it but again I want to stop there I don't want to deal with nonsense and confuse you too I wish you health and luck not one casino there are many and I'm glad h there is you too and a person can have a big choice only if you can consult a little more and change this assessment when you understand what it is about how bad these winbets have become you will grab your heads but you obviously don't care

Hello there,

I wish you good health too and thank you for this summary, but actually, I have nothing to add to this conversation,

I have not seen your complaint about WinBet in full, because it was closed by our complaint team sooner than I had a chance to read it all, but I must say that I agree with Daniel.

But If you are still sure that games are manipulated and casino is dishonest, acting against the law the only advice I can give you stays the same. Contact the official bodies, I have no clue how it works in Bulgaria, but even according to our data team, the best shot is always to start with the licensing authority, in this case, Bulgaria.

I understand that you feel cheated and want to share your point of view with us, that's fine, this is the forum, so everybody has the opportunity to express their thoughts, it's just that we can't help you at the moment.