Looks like the very same email.

Well, so far, I saw platforms being hacked, claiming there is just an ordinary technical issue and platforms losing all their payment providers almost at once, claiming the same. I wish this were a similar situation and not the end as suggested.

In any case, submit the complaint too, please. The more, the better; our colleagues always try to keep an overall overview of the rising number of complaints regarding specific casinos.

Thank you for your efforts. Once the time comes, despite I hope it won't be necessary, the Complaint Team will step in.

I tested it and deposits are still working. But not withdrawals….Seems like the payment system glitch is a lie. Signs suggest cash flow.

Could be.

Though as far as I know, deposits are not equal to withdrawals. I'm aware of a system that, when a player deposits, there is no action on the recipient's side; it is all initiated and completed by the user.

I empathize; it feels weird under such circumstances, so let's let the complaint team do their work.

The Data Team, too, received the note.

Email I got this morning. Same copy and paste as before. Tech issue still affecting withdrawals. Think I’m 10 days pending now.

They had said this would be resolved this week. It hasn’t been. I think it’s quite obvious what is happening here.

I get it, yet I have nothing else to provide at this moment. ??

The other teams have to perform their parts now.

It might be obvious to you, of course. I'm for example, familiar with casinos that currently only pay after a month or so,...

Money is gone.

16 days since I requested the withdrawal. No response to any emails. CG know what's happened. They've seen it 100s of times. Got a compaint going but most pointless thing in the world, Zolo not active here and won't engage.

I understand your perspective. The answers are already in this thread. Even though I empatize with you, I can't change the way it works.

18 days. No responses to email. No withdrawal.

How many times do we see this?

same with me ??

I just hope that our complaint team will be able to investigate this whole matter well and find out what exactly is going on there. ??

When did you request your withdrawal, please?

Do you need to file a complaint so our team can try to help, perhaps?

I think we're in the same boat... It's been a month since I made my withdrawal request, and they always recite the same poem to me.