Hello, it's perfect that things have moved forward. ????

I wonder when the money will reach you, but I hope it will be as soon as possible. Be sure to let us know when you get it. I will be waiting impatiently. 

Hello!

just a quick update! All the money was posted to my account today! So yes it took a long time but it worked! I am really happy!

So we had a happy Tuesday here, I see. Perfect, and I'm glad you didn't have any more worries. ????

Anyway, since it took about 15 days, do you feel like you're going to stay here to play in this casino or do you want to find one where you can make withdrawals quicker ? ??

After losing €2000 I just wanted to close the account and a VIP agent wrote to me 7 times asking if I wanted to stay!!! STAY AWAY, only losses and the "free spins" don't bring any winnings either (50 free spins and €6.00 winnings).

Don't make the same mistake!!! Also, the casino is not legal in Germany!! It doesn't matter if it's in the EU or not! Get your money back!!!

Thank so much now me play

Hello, did you find out that the casino is not legal in Germany later ? As far as closing the account is concerned, did you succeed or not ? I think these things should be taken seriously by the casino. 

Let me know.

Hi, what did you mean by what you wrote ? Do you think you will go there to play and try it even after the player described a negative experience ? 

Hello, I have made a withdrawal request and zotabet does not transfer

still pending for 3 days

Hi. Just wondering are you sorted problem with withdrawal request?

Sorry for the late reply. How did you go with the withdrawal, please? I hope everything went well.

I would like to hear the news as well.??

I will also like to hear news. I have same case. After 3 days since make withdrawal no response. Very strange and unprofessional.

Are we talking about the very first withdrawal, or do you already have some experience with withdrawals here?

I'm trying to find out whether some sort of verification should be expected, though I agree the casino should inform you in the first place.

Maybe there has been a response during the last few hours? That would be appropriate.

Well, one way or another, let us know how you're faring with getting the money from ZotaBet.

I just want to make people aware that this website will not close down your account no matter how many times you ask. I have counted over 50 times these people are the worst you can get in society. I begged for my account to be even self excluded, but the agent Richard has refused to help me. I can't belive this is allowed in today's society. I don't expect casino guru to care because yous always side with the bookmaker. But I want future customers to be aware

Hello, I think you probably have this opinion mainly because of your complaints. But each one clearly states why it was concluded and why it ended the way it did, and I don't think we would take sides with anyone. We try to help the players fairly but we can't blindly think that everyone who comes here is in the right and we will do anything for them. 

However, let's get to your problem. According to what I've read again from the complaint, you posted some screenshots and I learned from Veronica that the only thing you mentioned is that you don't like the website. That doesn't sound to me like a request for account closure or self-exclusion. If you want to do something like that, it has to be in some form, or it has to be mentioned, because no one can tell from the fact that you say you don't like the site that you want to close the account. 

So if you really want to close the account, I think you have to make it clear and write an email. 

I'm sure you can manage that. 

You are treading a fine line now! I would be careful what you say next. The website has to cooperate with me when I ask for a self exclusion. It is the law. I have emailed them over 50 times asking to be self excluded. I find it alarming that you think this is normal practice. What should I do if I ask for a permanent self exclusion and they won't do it for me? Just accept it and move on. This is basically what your saying.

I have already written an email explaining how long for and why I want to self exclude.

You think it's acceptable? This is just this morning. This is illegal what they are doing and I want them to stop. And they will. With or without your help??

Hello,

I think it would be best to explain the difference between Self-exclusion, and ordinary request for account closure. It feels like your lack of knowledge leads you to misunderstand.

"So telling someone that your not happy. Doesnt qualify?" No, it does not qualify for immediate self exclusion.

In order to permanently close your account without any delay due to problem gambling, you actually need to inform the casino you are dealing with the addicition.

If you can't share this information, do not expect a proper response. Otherwise, such an approach would be misused quite easily. Even for addicts, and I'm not speaking about you, it takes a precise step and effort to close their accounts the right way.

According to the complaint, you failed to do so.

I would strongly recommend you browse our free e-course called "Advanced Insights: Safer Gambling"

http://www.kpvfaw.com/academy/course/safer-gambling ??

So you will never repeat the wrong steps again, and this is what matters. We aim to reduce potential harm through education. If you do not know how the gambling environment works practically, I totally understand that it's easy to feel that like our approach makes little sense.

Conclusion: Saying, "Hey, I'm not satisfied. Want to close my account immediately" is not a good way to ask for a permanent self exclusion due to having a gambling issue.

Can you please consider that? I hope you can. We only aim to help you understand what's going on.

So when I ask for self exclusion? They should not ask me the reason?