I won 30 euros in the Casino Guru weekly game. The thing is, I haven't heard anything about the prize and they haven't contacted me by email.

I've sent countless emails to Casino Guru and nobody replies

Hello, I already replied to you here, so can we please continue in our conversation in one thread? ??

Thank you!

Good morning yes we can talk

Okay, so you can respond in the link I sent or here. ??

I still haven't received a voucher for the prize I won in the weekly 30 euro tournament

I still haven't received the weekly game prize of 30 euros

Okay, but you got the email and confirmed it, yes? You will have to wait for Juraj to receive the voucher and send it to you and other players. You'll just have to be patient but you'll definitely get it, don't worry if you didn't get it when you were in the winning position.??

I haven't received any emails from Casino Guru. They didn't even inform me of the results of the weekly tournament

Yes, I already read it in the other thread so please let's communicate about the tournament only here now where we write. I saw that the email shouldn't have been sent yet so you'll have to wait for it in the next few days. If you don't get it, let me know and I'll ask Juraj when he plans to send everything the winners are supposed to get.

Right. I'll be waiting. Thank you

Good morning. I still haven't received the voucher for the weekly game

It is necessary to be patient, when Juraj will let me know some information then I will get back to you.

That's fine. I'll wait to hear from you. Thank you

Thanks, I learned from Juraj that he sent the email yesterday and today he should have the voucher. So if you've done what you needed to do, you won't have to wait long. ??

Why can't I play the weekly game? It gives an error

Hello, if you are talking about the weekly tournament "Purrrminator by Relax Gaming," or even game of the week "7x7 Thor Free Play in Demo Mode by 4ThePlayer" it both works just fine. What error are you getting, please? ??

Hello, what the colleague says is correct, you can't play the weekly tournament. In fact, they've removed it from the list and no tournament appears, only the monthly one.

What problem has there been?

The game7X7 Thor does not appear.

There was some problem so Juraj removed it, I am currently trying to find out if there will be a replacement or when the next one should be launched.