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HomeForumComplaints DiscussionAsk the Casino Guru team

Ask the Casino Guru team

5 years ago by Daniel
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142,836 views 226 replies |
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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5 years ago

Hey! Do you have any questions about our forum, the website or the Casino Guru company? Don't hesitate to ask. One of us is going to reply asap!

Daniel
5 years ago

How is the Guru team holding up at this time? Is everything as normal? All personnel still at work?

inferno2110
5 years ago

The company applies a general "home office policy" since 13th March so our offices are empty. The health of our employees and consultants is our no. 1 priority so since most of the people within the company have experience with working from home and all of us have laptops, it's not as complicated. Few people had issues getting back home from vacation, but they're already back safe and sound.

Actually Matej mentioned on yesterday's meeting that the work productivity in his team increased so the home office policy probably isn't a bad idea :-)

Daniel
5 years ago

Ok just checking as I havent heard from my contact there in testing for a week now

inferno2110
5 years ago

I also had no return from my tests a week ago.

They may be with month-end closings.

Automatic translation:
inferno2110
5 years ago

I see...I already contacted Joe. He worked on some reports (as lauarual mentioned), but according to what I was told, he'll get back to you asap. No worries :-)

5 years ago

The company applies a general "home office policy" since 13th March so our offices are empty. The health of our employees and consultants is our no. 1 priority so since most of the people within the company have experience with working from home and all of us have laptops, it's not as complicated. Few people had issues getting back home from vacation, but they're already back safe and sound.

Actually Matej mentioned on yesterday's meeting that the work productivity in his team increased so the home office policy probably isn't a bad idea :-)

5 years ago

Is the Casino Guru Team working or taking holidays?

I have no return from my tests a week ago.

Automatic translation:
lauarual
5 years ago

It depends on the Team. Data and Complaint team needs to answer to people every day. So I guess at least a few people will be working. (I will be one of them) You probably need to ask Joe (Jozef) about his plans.

5 years ago

It depends on the Team. Data and Complaint team needs to answer to people every day. So I guess at least a few people will be working. (I will be one of them) You probably need to ask Joe (Jozef) about his plans.

5 years ago

From him I just expect an answer ..

Thanks anyway.

Automatic translation:
5 years ago

I ping him and got a short message that he already answered you today.

5 years ago

Hello, if I would also like to know how the casino guru workers are, if they took the measures to protect the health and safety of all the members, apparently they are all well at home ... I also waited several weeks for a response from Joe, but we keep in touch and with your kindness as always, also the delay is understandable since the world is working differently than normal, the only thing I hope is that we continue with our tests and tests. Greetings to all from Chile.

Automatic translation:
paulish
5 years ago

Hi, we still work from our homes, so there's no change regarding it. We're going to have an online meeting tomorrow, Joe should be present as well so I'm going to ask him. As far as I know, we still plan to do more tests in the future so you don't need to be worried about it.

Daniel
5 years ago

Hi I have not heard from my contact for over 2 weeks now. I sent him a couple of stories that I wanted his opinion on before I posted them. Shall I post or wait?

Whitelighter
5 years ago

Hi, who's your contact. Jozef as well?

Daniel
5 years ago

yes

5 years ago

How respond so quickly to all the questions they ask here? 

ed0XANd
5 years ago

What do you mean? I check what's new on the forum couple times a day so it's not too difficult :)

5 years ago

Are they currently overdue?

I am trying to communicate with the contact about the tests but I have not had a return for almost a week.

Automatic translation:
Daniel
5 years ago

Hi new i need i have a bonos des deposit

Automatic translation:
Nansi155
5 years ago

Hi. How can we help you with it?

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