Hi Julio.

That's very important information. Where did you get it?

It is always better to get in touch with the support by email when it comes to withdrawals, to tell you the truth anyway.

May I ask how long ago you requested it and if the verification was needed, please?

According to our information about this casino, it operates without a license, actually.

Are you a player there?

May I also ask if it is illegal in your country, please? Is there some law regarding this?

Because it has happened to me several times, with these Curacao casinos. You wait endlessly to be able to withdraw 800 or 1000 euros, and in the end, you give up and end up losing at the casino after weeks of trying to withdraw it. They want that, that you get bored and lose the money.

This casino and all similar ones operate without an official license, that is why they cannot request KYC.

They only ask for KYC when you have achieved a big win (over €500), which is totally illegal. But... who do you complain to? Nobody 'officially' owns this casino, it's just that their license is illegal. They steal your money. There is no law to protect you from this type of platform. Serious platforms have KYC prior to registration, and they don't take more than 24 hours to send the payment to your bank account.

I have even tried to make withdrawals at this one, casinia, cashed, my empire, legiano casino... and none of them worked. I was only able to withdraw money at bizzo casino, gransino and 5gringos, the first two also being from the same provider.

I have to remain anonymous because I am an online casino tester and I have had wins on a few occasions and as I said, it is totally impossible to withdraw money from these casinos. All these casinos that do not pay within 24 hours are a scam. If they do not pay within 24 hours they will not pay you.

As I say: bizzo casino, gransino... they have paid me 200 USD on the same day without any problem.

Because my job makes me play in these casinos, which is impossible to withdraw what I have won, otherwise I would play in casinos like betfury, fortunejack... which are crypto casinos and are withdrawn to your wallet in a matter of minutes. As a withdrawal by USDT should be, instant or almost. But I have to play in these casinos without a Curacao license because of my job as an online casino tester.

We are almost certain that these are casinos used in the area of Belarus, Russia... for money laundering by the owner, licensed in Cura?ao.

I request that you immediately contact these irregular casinos and ask them for the following, you are the ones who can do it, the situation we live with these Cura?ao online casinos that only seek to steal money and time from users is unacceptable. Luckily, I have never played my own money.

• Instant cryptocurrency withdrawal. Maximum waiting time of 24 hours
• KYC Removal After a Win - It's ILLEGAL. You either ask for it before depositing or you DON'T ask for it to pay out
• Removing live chat bots. It's an AI
• Closing of scam platforms, which take months to pay a withdrawal

Well, I am not sure about any legal or illegal things, as you call them here. We are not laywers here, you know,

But, without protecting this casino, it is not unusual that a casino would start the verification process only whenever a withdrawal is requested.

Please take it this way: imagine that there are 100 players who sign up to an online casino. They try some games, they lose, and they don't want to play at that casino again because they didn't like it very much. Just let's say 10 of them will be happy and maybe win something there. So now imagine how time-consuming it would be for the casino to verify all these 100 players beforehand. Do you get me here?

Could you maybe tell us what was the reason for you not being able to withdraw, though, at other casinos?

Well, unfortunately, even if you request something from us to do, we have no such power, you know.

We are just a mediator between players and casinos who aims for fair gambling here, for you to know. ???♀?

It is illegal, because to request a KYC verification it must be requested before the first deposit. This happens with any regulated online casino (bet365, bwin...) they are casinos + bookmakers, but in this case they offer the same thing.

In fact, the procedure is illegal in the European Union, because

1. You may be allowing underage players to play
2. You ask them for a KYC verification so as not to pay the users the money, since if you have entered incorrect data they refuse to pay you.

I am an online casino tester and I am used to these scam platforms.

At the moment I am actually working on LTC payments.

I think you quite oversimplified the whole matter. Not to speak about the fact that we prefer a fair approach rather than a strict, mostly complicated international national law. Yet I believe the goal is the same.

So, questions of legality and prevention should be discussed with lawyer. Kindly do not expect us to discuss laws; we will apply the Fair Gambling Codex instead. ??

In my opinion, being interested in legality in the case of unlicensed casinos makes little sense. If such sites cared about regulations and laws, they would become licensed—meaning regulated in the first place.

Hello Julio, I'm writing to you because I was registered in Gransino and the website was working fine, I even made a withdrawal of 500 euros twice and it arrived in my account. The problem is that today I went to enter the website and it says (Content blocked by request of the Competent Authority, communicated to this Operator) and I have tried to enter through VPN from a different country and it still doesn't let me. The fact is that I had a pending withdrawal of 500 euros and now I don't know if it will arrive or if they have closed the casino. I have no idea. Maybe you know something and can help me.

Contact their customer service team first and see what the problem is. You can access the support link (I think it's in the bottom left hand corner) and see what they say. I just tried to enter the site and it's coming up as an unsecure site so it may be that it's being stopped because of that?

Good luck

Just because they won't let you in doesn't mean the casino is closed?

Not really, I can still access Gransino here: https://gransino1.com/en/ so it appears to be open.

Try the Casino Guru resolution centre here: http://www.kpvfaw.com/complaints/all

They were really helpful when I needed help

Hello Oscar. I inform you that the problem you have with Gransino is your own, because your company has decided by some order of the Spanish government to close your access. It is a government matter to prohibit us from playing with our money at these casinos. In the case of Gransino, say that it does pay without requesting verification.

Try to log in with a paid VPN. Regards.

Thank you very much, the problem is that I am waiting for a withdrawal and since I cannot log in, I don't know what status it is at the moment. Yesterday they answered me and told me that the withdrawal was pending processing but that it was going with a slight delay. I hope it arrives.

I think I wouldn't worry, if the problems continue and the casino stops opening, you have an open complaint and our team will try to help you. As far as the VPN is concerned, I would definitely be wary of using it in the casino. I would always check the Terms or check with live chat and of course take a screenshot.

Anyway, let's wait for the resolution of the whole case, I hope it will turn out well. ??

Hey guys!

I know it's been a while since these comments, but my friend have some issues with this fatpirate casino platform, you may have some ideas to succeed with the withdraw process. He is from Hungary, not from UK. He could successfully withdraw around 100$,so it's not like no withdraw was ever possible, but after that nothing. The withdraw process stopped. He is chatting with the customer service ( possibly AI), but this whole thing is going nowhere. The customer support team said a bunch of different ideas ( try later, try from a different device, try a different amount, etc... ) . The error message what he receives when trying to proceed the withdraw is: " Unexpected error occurred."

I am opened to any idea, thanks guys forward! ??