Has anyone managed to get in touch with license holder Antillephone nv 8048 / jaz. Do operators operating in curacao control how long it takes for them to respond to complaints?

I have tried two addresses in front of complaints, there is no feedback from them.

[email protected]

[email protected]

The main complaint is against supacasi !!!

Their licensee public website.

https://validator.antillephone.com/validate?domain=supacasi.com&seal_id=5e5aeb9f10d3a4a833a99b64d4116bf2e9c2300abe4daadecda740a2943dc5f7ad8e58789f4304e9e2b6172e4

Grateful for discussion and help from experts in complaints when the operator does not want to give players the right to dispute!

Hello Rubbe666.

Everything looks correct on your side. From my experiences, this authority is relatively passive, and their response can take days but also months. Please, could you specify how long have you been waiting for their response?

Thanks for the respond, about three weeks now, they havent even replied that the complainment have been recived for review.

Are these authoritey reliable for handle complainment. If term and conditions have been broken from operator and the betting Company havent done their duty on responsible gaming.

Here a seperate form for the case in your site!

https://se.www.kpvfaw.com/supacasi-casino-spelarens-begarda-forlust--och-insattningsgranser

????

Quite honestly, I prefer to go to a casino. You can take your winnings with you immediately. I just dislike the online casinos. And I'm sure that I'm not the only one.

Yes and they will never reply email so many time

Playing in a standard casino is a very different experience. That's why we still can't claim that the majority of players shifted to online casinos during the corona pandemic. I believe that many players don't like to play online and they simply love "the sound of real winnings" in real casinos ??

I had sent a complaint to this authority two months ago. I never got a reply. I've sent other reminders and nothing. At that point I tried to contact them with a different email address with the excuse that I needed to speak to them without mentioning the complaint. Probably thinking that mine was a business email they answered me after less than half an hour.

I therefore pointed out that I had sent a complaint to them two months ago with no response. I then sent him the complaint again from the second email address.

They replied in an embarrassing manner by reporting a casino response that I don't even know if it is genuine because it is totally false. I therefore sent all the documents that proved the contrary to the response received to make it clear that my complaint was legitimate without a shadow of a doubt.

Authority Response: Your complaint has been rejected.

So I guess there are obvious links of interest between Antillephone and its casinos and this explains why most casinos have this license. They know they are protected and will always get away with it.

The gaming authority from which I received exemplary assistance from a complaint that was accepted is quite another matter. You do it all from the portal and force the casino to respond within 15 days of notification of the complaint.

Avoid all Antillephone licensed casinos because you will not be protected in case of problems.

Yes, it's really obvious that Antillephone supports casinos no matter how unfair the casino is towards the player. You mentioned another gaming authority where the casino is forced to reply within 15 days. What's the authority's name?

Curacao egaming

I wrote that they require the casino rep 15 days to respond. I remembered wrong .. I'm 7. Then if the casino does not respond within 7 days they grant another 3 at most, so 10 days in total.

If the casino representative is not cooperative in proving the reasons the authority obliges him to submit the game history and indicate which of the terms and conditions has been violated. In my case I had not violated anything and therefore in the end the casino manager backed into the wall decided to pay before offering me half the amount of the claim which I of course promptly refused.

Just to be sure at this point:

Right now you are waiting for the official statement provided by Curacao licensing authority, am I correct, please?

From the Antillephone authority I received the official answer without having any explanation on the motivation.

Here she is :

While the complaint handled by Curacao egaming was successfully closed.

Oh, I see now - thank you.

Can you post the Curacao statement as well, please?

What the user means applies to two different licensees. The licensee who denied further investigation applies to another gaming company.

CEG only investigates gaming companies that have a license with them.

Antillephone nv 8048 / jaz licensee does not back you up if you have complaints, it's a castle in the air.

Let us not be confused or hopeful!

If you have played at a gaming company that has Antillephone nv 8048 / jaz as licensee, CEG will not investigate the matter!

This also applies if you have played at a gaming company that has CEG as a licensee, Antillephone nv 8048 / jaz will not investigate your complaint further.

Hope this is clear and distinct, it is important staff at the casino guru and others on the forums are aware of the complaints and processes.

Feel free to let others know about this "CARSIX 79"

If you can provide an example of which gaming company CEG helped you with, and show which gaming company you had a complaint with Antillephone nv 8048 / jaz denied you assistance.

Final statement made by the CEG after the casino manager has decided to pay the full amount of the claim.

The complaint made to Antillephone concerned Thrillsy casino one of the many criminal casinos operated by Bellona. I had also opened a complaint here on casino guru and it was closed as unsolved as the casino did not deign to respond.

The complaint made to CEG instead concerned Unique Casino which was also closed as unsolved on casino guru.

Thank you very much for clarifying the information to the public.

Unfortunately, that was how I feared. Was blown away at 842 euros, the gaming team is called supacasi and has a license with "Antillephone" CEG did not investigate because it was not your operator.

Supacasi violated the terms and has had complaints from the casino guru without success from either party.

Do not simply gamble on these criminal companies, you win more money than I did, there is a good chance they will delay and come up with arguments to your detriment even though you have followed all the conditions that apply.

This is an interesting case proving that not all Curacao licensing authorities are the same and not all Curacao casinos must be bad. It's actually nice to see a Curacao licensing authority caring for the players.

A casino will always consider bad if you have a complainment against them for player protection, responsible gaming or if they break terms and conditions.

In many cases the casino take advantage of you, and make as a strategi that you will give up your claim.

I would advice nowbody to deposit their savings to those actors.

And read carefully the terms and conditions.

I have an update that may also be useful to other players who have tried to submit a complaint to Antillephone.

By continuing to ask the authority for an explanation as to whether it rejected my legitimate complaint I received the usual useless and insufficient response. This time, however, among the recipients in copy of the email I received there was a new email address of another institution in Curacao ([email protected]). more detailed than the complaint since he had taken over the conversation via e-mail only at a later time and therefore did not understand what it was.

I then sent them the original complaint sent to Antillephone with all supporting evidence and explained that the Antillephone authority rejected it for no reason.

They then replied immediately telling me that they would try to contact the casino to reassess the complaint and that it would take a few days.

So yesterday I received an email from the Thrillsy casino that had completely ignored me since December. The casino offered me a refund of € 1000 instead of the € 1750 that was the subject of the complaint. I then again notified the institution of this and they immediately replied that they would contact the casino again.

Now I am waiting for an answer from the casino to make me pay the full amount and not just the 1000 euros they proposed.

Hello,

this is very interesting progress. Much appreciated!

Let's hope they manage to reason with the casino, after all, it will be a very positive impulse towards all players. I'm really curious now.