Hello,

I expect you disagree with the casino statements regarding you creating more than one account in the same casino; am I close?

Unable to recover my funds, I have not violated anything, I won, I gave my personal information, not that of a third party as they claim, I won, wanted to withdraw my winnings €115,700, they asked me for my personal information, then they told me that I really had it, I asked several times to be sure, I gave my personal information, then the problems begin, they say that I violated but I did nothing, I had to create a new email and phone number because my phone was stolen with all my information, maybe someone tried to steal from me, I don't understand anything, I want my winnings, they say that they are on a blocked account and that they cannot unblock them, I verbally contest this decision taken against me, there is abuse of weakness.

I have a hard time communicating here, I want to recover my winnings, I want to file a complaint against this scam casino.

He's making fun of me, this is abuse of weakness

Unable to recover my funds, I have not violated anything, I won, I gave my personal information, not that of a third party as they claim, I won, wanted to withdraw my winnings €115,700, they asked me for my personal information, then they told me that I really had it, I asked several times to be sure, I gave my personal information, then the problems begin, they say that I violated but I did nothing, I had to create a new email and phone number because my phone was stolen with all my information, maybe someone tried to steal from me, I don't understand anything, I want my winnings, they say that they are on a blocked account and that they cannot unblock them, I verbally contest this decision taken against me, there is abuse of weakness.

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pascalplanchon37

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Complaint against hitnspin casino

Crazy

They don't want to give me anything back, they talk to me like a dog.

Hello, I have read what is going on in your case. I saw that you did a verification and apparently the casino found some collusion there. 

As for the first screenshot of the three you sent, I saw something about the country and general terms. Any idea what that could be? 

Anyway, if the casino accused you of multiple accounts, as you mentioned in your previous reply, it would probably be best to file a complaint. 

If you are interested, here is the link.??

I would also like to ask, did the casino recommend you to set up a new email and enter a new phone number? Did you tell them that you lost your phone and therefore probably accessed these things? Didn't you set up a new account with this information? 

French please

I really need you

I really need you

Good day, I want to file a complaint against this casino and ask you to sort it out. The casino blocked me. There were about 1,700 euros on my account. They write to me that I grossly violated their terms and conditions. Something I don’t understand in English. When I registered, I wrote my nickname and nickname name, which is the same thing. But as it turned out, I had to write my last name. That’s why they blocked me and don’t want to pay me money. They suggested that I write off all the money to unblock it and leave 100 Polish zlotys. This is normal for my account, which was blocked. Please sort this out and return my account and money

I don't know French but it should be possible to translate it directly in the post, don't you have that option? Or try a translator if that's not possible. 

Hello, I would probably file a complaint with us for such a problem. 

Anyway, can you tell me what made you write the same thing twice in the registration form? Is there something you didn't understand or something that was explained or written wrong? It's only logical that if the casino wanted verification from you then you wouldn't have passed it. 

Anyway, we will try to help you if possible. 

Yes, it turns out it was written in English, I thought it was a name and a nickname, and I wrote it, but I had to write my first and last name, and for this my account was blocked as a gross violation, and the funds there were about 1,700 euros

Hits Spin is not a casino, it is scammers and scammers on a large scale, out of nowhere they cheated me for 1700 €, blocked my account, provided that I entered the username incorrectly, to which I receive a response from them, we can unblock the account, but all the money will be debited from your balance, but only 100 zlotys are left, how can this be?

I can't find myself in the conversations, there is no private chat

They blocked me

Yes

It's to reach them like my phone was stolen