I am glad that you got your money at the end, and I surely understand your point here.

So, it really helped to submit a complaint with our team. What do you think? ??

Beware of this casino!

I've been waiting for my withdrawal for several days, but nothing is happening. Support is unhelpful and the whole process drags on for no apparent reason. It feels like you're being stalled. I absolutely cannot recommend this website - find a more reputable casino instead!

Hi there,

I wish I could help you, so let me try to ask you a few things:

When you say the support is not helpful, what did the support tell you? Since it is Monday, perhaps the payouts are not carried out through the weekends; could that be the case? I imagine waiting is killing you, so you feel like this is the end of the world, but basically, sometimes it is just slower. This forum is full of these situations.

Additionally, has your account and payment option been fully verified, please?

The more you share, the better the picture of the situation.

Support always tells me the same thing: the withdrawal takes 3-5 days. But honestly, I don't understand why they say that - they should just say it takes a few months and that's it. Then at least I would know where I stand and wouldn't play there in the first place. I played there because I thought I would get my money in time. But now the withdrawal is still being processed and I just can't understand why it should take so long. Any normal casino takes a maximum of three days, but here it drags on forever.

I requested a withdrawal on 02.03 but so far there is no

Have they already started with the verification process, though?

The thing is that the live chat most of the time doesn't even know what exactly is going on with the withdrawals because it is up to other departments, actually.

No, not at all. Verification as an option is not available

That is a lot of time, that is not possible at all, I never play in this casino

People is this really a scam??????

First of all I couldn't withdraw more than 500 € and I lost the rest of the money (1200 €) but that doesn't matter. I've been waiting for a withdrawal for 8 days and customer support writes to me that the finance department is checking but please, where are you and who works for you, that's a scheme. I'll never play at this disastrous casino again

It is my fault that I did not look at the reviews of this casino in time.

I am not alone, many people have complaints

It is surely understandable that you feel frustrated with this whole situation. Have you thought about filing a complaint here, though?

Hopefully our team will be able to intervene.

Good evening! Where can we file a complaint and do you know how much it costs?

Thanks

Do you experience some kind of withdrawal issue, perhaps?

Please tell us more, and our team will gladly assist you.

Also, when it comes to complaints, it is completely free of charge here, and we'll help you with submitting, for sure.