Well, can you try to read my previous post once more, please?

You know this is a public forum, game providers are not present, so I really do not expect anyone to do anything on your behalf. I suggest you take your proofs directly to each game provider or to the licensing authorities overseeing casinos offering those games.

I strongly advise changing the tone, however. They won't respond to you like this; take it as a good advice. ??

Hello, a report from RioAce Casino. After depositing €300, I was given a bonus of €17. When I redeemed this and played, I won a total of €640 on Book of Ra. Without any warning or anything like that, and in the middle of the game, €630 was deleted from my account. The reason given was the bonus release limit. I often play in online casinos, but this is the biggest rip-off I've ever experienced. I can only advise you all to stay away from this casino; it's obviously a scam!

Hi, that's quite a strange bonus, where they would take everything from you for €17. I understand that you often get max cashout from bonuses, so if you have reached the limit of the bonus that could be withdrawn, the bonus is gone. But to have all the money and the deposited money go away doesn't make much sense to me.

Can you show me what bonus you played with? What were the requirements? 

Didn't you think about filing a complaint and our team would try to figure out what happened?

Scam from a website (betgaranti.com)

They refused to withdraw the money within 24 hours 3 times and they went into the account and deleted the money without my knowledge

They cheated me of 259,000 Turkish Lira and refused to transfer the money.

My account balance on the site is 259,000?I sent a daily withdrawal of 50 thousand and it was rejected and they told me about a new request for 31 thousand and I did that and after more than 7 hours the request was rejected and they told me about a new request for 25 thousand and after four hours the request was canceled and the money I deleted the account security number and changed it, I also deleted the two-step verification. When I contacted live support they told me to send the ID to the e-mail immediately. I did that and it told me the new security number and said that I had to go to the site and change it. I did that and I was shocked, there was no money in the account. I contacted them and they told me that I lost my money and there was no balance in my account. Is it true that I lost about 260 thousand TL in 6 minutes in a game I had never used on the site before? A conspiracy was set up by the workers at the construction site to deceive me and delete 260 thousand liras. This is illegal and inhumane. I kindly ask that this problem be resolved as soon as possible.

(Betgaranti) This is the name of the site

Hello,

Open a complaint on Casino Guru. Just click on "Complaint" and send all infomations and emails

I write a complaint and add information, but in the end the complaint is not sent. Can you help me solve the problem?

@jaro @radka Can you help please?

On my way! Though @tags do not work here, we just find the posts and respond. ??

I see that the complaint was successfully submitted, but unfortunately, I'd like you to know that we are unable to assist with resolving cybercrime or scamming matters, which pretty much fits the description of the events I saw in the complaint. Please respond to Kristina; she will progress further.

Already replied you here in the other thread, we can keep conversation there. ??

Good morning,

I am willing to help anyone who has problems with the EM Group. The company operates in Germany without a valid license and systematically circumvents anti-money laundering (AML) and customer authentication (KYC) requirements, as well as the national OASIS blocking system.

Please do not hesitate to contact me if you need further information or support.

___________________________________________

I am available to assist anyone facing issues with EM Group. This company is operating in Germany without a valid license and is deliberately bypassing anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and the national self-exclusion system (OASIS).

Feel free to reach out if you need further information or support.

Best regards,

Mateo

Hi, how would you like to help the players, if I may know, could you at least briefly describe it? I think if anyone would be interested it would be good to know.

I have a general idea of ??all these casinos! They definitely turn a blind eye to the big winnings! Others with the help of the casino guru team really have found the solution.

Well, sometimes it worked, sometimes it didn't. We try to help every player in need, but some cases are difficult and we are too short. Anyway, we will do our best in every case to make it fair.??