Hi there,
I understand you are angry. Honestly, I don't, however, comprehend the complaint part. Perhaps if I explain the whole process to you, you'll realize it all makes sense - which in no way means the casino provides a good user experience with withdrawals.
The casino's Safety Index represents the probability of getting paid. It does not say how fast the withdrawals will be handled. Thus, withdrawal speed is excluded from the Safety Index and is considered to be a user experience, for which we provide user feedback and a forum. Not to mention, withdrawal speed is not measurable for us.
Resolved complaints will never result in a lower Safety Index, because the issue was resolved.
As you can also see around the forum and in user reviews, the casino pays; it is just slow. One example from the review : "Payout is limited and sometimes takes a really long time".
In my opinion, the information is here; you just expect things to work differently than they do.
That's ok, I'm always happy to help you with that. There are tons of good casinos with terrible user feedback, including slower KYC processes and ultimately long withdrawals. Result? It is surely a good idea to consult not just the Safety Index but also the user feedback, complaints, and forum. Only that will show you the whole picture.
Let me know whether you're interested in details, or we can just talk things out.
I'm not here to oppose you.
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