I'm filing a complaint at Mostbet Casino. I opened an account and made a deposit. Then I wanted to withdraw the amount of 25000kc and there were already problems. They didn't send the money, no communication, and they finally froze my account.

And when you opened an account and made a deposit, did you get a bonus for it?

Well, I don't know of any bonus that would come.

No bus came, so you better not play and don't bet.

Mostbet offers a first deposit bonus by default. So it is possible that you did not notice that you are playing with the bonus, you violated the conditions of playing with the bonus and therefore the account was closed. Did you try to send an email to the casino asking why your account is closed?

This is the main problem of the majority of online casinos. You make an account, make a deposit, and when you try to withdraw the money, you understand that you have been fooled. It is hard nowadays to find a fair casino. Personally, I play on joker. I trust this online casino because I am playing on it for a long period of time. I am playing only slots, and every time I am making small deposits. Sometimes I can even win some money. I can withdraw the money without any problem, directly on my debit card in the banking account.

I only know that the case was related to sports betting (not a casino) so our complaints team couldn't deal with it ??

Mostbet is the worst casino. I deposited 5,000 into the player's account and I have not received the entry bonus it offers until now. And not just% s of the amount lost. Nobody responds to the support and if they do, they will start making excuses that they are Indian society !!!

Hello, you have the opportunity to file a complaint at any casino that does not treat fair players. If you feel like it, you can do so here and our team will check the situation. Will you try it?

I have the same problem with mostbet, I put CZK 10,000 in my account, then made about three live bets, and I was surprised that my account was frozen without giving a reason, I contacted everything I could, finally after three hours via emails and chats, they sent me that I have to send photos for identification then they wanted a selfie with a citizen, a selfie with a credit card and a selfie with a birth certificate, then as I sent everything mainly I wanted to get my money, then they wrote that there would be another Skype video conference for further verification , which I do not understand when I received photos with faces and selfies with documents, which seems to me to be the extreme, even Czech betting with a license do not require, but in conclusion I regret that I made an account here and if I could never do it, now I have to wait 14 days before me they call Skype to put a face on me and show everything I've already sent, then maybe the account will freeze me and then I'm looking forward to hoping to get my money back and send this company somewhere.

So this is a really terrible thing to do. I don't understand why it's necessary to wait 14 days for a Skype call, especially after you sent them everything they wanted. If they open an account, I would immediately try to withdraw the money and I would no longer play there. I mainly wouldn't play to avoid a higher win and you didn't find out that it wouldn't pay you anything anyway.

So I hope that he will verify me with that Skype and it will be calm, even if according to the information on the chat they have another 14 days to 30 to open, this is really an unborn extreme, and also a lesson from really uploading and not creating accounts without a Czech license, anyway verification Skypen did not illegally defrost my account, how to get my money I have there is any way?

Otherwise in 14 days because allegedly some manager doesn't have time before

How did it turn out in the end? I'm solving a similar problem

In the extreme case, I would also consider a lawsuit, but I don't know where.

How did it turn out in the end?

A month after the chat bargaining and my account froze and not 30,000. Beef

So I'm counting on losing money? ??

And how did they justify it? As no one can do anything against them?

That I violated all the bonus points and for that reason they blocked my account and you have 30 thousand of them?