I described my problem above in threads

It's the biggest mistake of my life ??.

I would start with a complaint to the licensing authority that licensed the casino. In this case, Curacao. However, I would still file a complaint with us and, if necessary, we would advise how to properly contact the licensing authority if we could not help. Complaints are here:

http://www.kpvfaw.com/complaints/create

I can't imagine you having to sit and wait 14-30 days for a Skype call now, utter outrage.

And which specific bonus conditions should you have violated, please?

All of them. I wanted to withdraw the amount from the game account and then these guesses and excuses .. Online chat unable to ask the manager why they frozen my account and still around. I don't know about any bonus violations and maybe it's not. I'd like to punish them somehow.

It will probably be difficult if they do not have a Czech license and their registered office somewhere in Cyprus, it is difficult to say whether the Czech courts would be able to do anything about it.

Well, allegedly the manager didn't have time before, so I have to wait until 18.6. Before he calls me on Skype, even though I don't know why I should be so, when I've already sent a selfie with all the documents, which is strange in itself, but let it be, extreme, even if he calls me on Skype to further verify and resubmit the document so it allegedly takes another 14 to 30 days before it freezes like me, it's just that I still have the 10,000 there that I put in there and made 3 live bets, 2 came out and 1 didn't, so I don't understand what they want or wanted at the same number.

I'll wait for their other nonsensical requests that Skype contact and then those 30 days before it freezes, if that doesn't happen, they'll definitely start defending themselves.

So don't count on it. I've been on Skype and papers and selfies the same way, but they won't let you down anyway.

I don't think it's your duty to wait like that. The mere fact that Skype verification is disproportionately delayed is quite unfair.

I suggest contacting the licensing authority rather than the Czech court. In this case, unfortunately, Antillephone.

I enclose a license validator:

https://bit.ly/3NpJeH3 and email to authority: [email protected]

Unfortunately, I cannot say that there is a good chance that the authority will deal with your complaint.

I had the impression that as a reason for blocking you were given broken rules. Wasn't that so?

Thanks, anyway, I'll try, as they say nonsense is paid and it was there to make an account. Anyway, I didn't break any conditions, no bonus, nothing, I normally put 10,000 in my account and made about 3 bets, so I don't understand why they betrayed it and for others, when they checked me on their own, they didn't see Skyia, so they can't rob people like that, can they? They have nothing to justify.

I'm just beating my head that it doesn't have a Czech license that I'm an idiot, but I probably put on fake reviews and also on the fact that mostbet publishes on its website that it has some legal brand in the Czech Republic in case of player protection, so I don't know if maybe some Czech authorities could have done something.

Is there any chance you might be able to help me with this?

Thank you for sharing your experience. I'll try to keep an eye on terms and conditions if casino grants a big welcome bonus.

Hope your problems get solved

I don't really recommend playing there if you don't want to lose money

this one out, ok, thankie!

I'm new to things here, will try to learn from every case. Wish you well

I am sorry, we do not have the opportunity to help at the moment, because the problem is related to sports betting. But as I read it, it gives me the impression that your account is being checked for a higher deposit, moreover, if you only bet a few times, it could record a check for money laundering. Unfortunately, this does not change the fact that if they decide to remain unfair, you only have a chance with the licensing authority and that is not a good prospect.

I bet a few times because my account froze after the 4th bet and I couldn't bet anymore, I don't know if the deposit of 10,000 is a higher deposit, anyway I didn't do anything that could lead them to do so, and yet when I check one's selfie with documents so it's weird, I also sent them a statement of the bank account that the payment was made, basically everything but I still have to wait for the Skype verification, just as I wrote it's my fault that I made an account with these bastards who do not have a Czech license, a mistake that costs me 10,000 and, moreover, I can't even defend myself, which is strange nowadays

I would understand that she would like to verify some wishes of dirty money in case I put the money into the account and I would like to withdraw it immediately, but it was not, I normally put in there normally bets 3 bets and then 1 what did not come out so currently I'm still at 10000 but I didn't make a selection request, it just doesn't make sense to me and moreover they didn't even state the reason for the freeze, they just wrote to send documents to the selfie and then that there will be Skype