Hi, do you know why the casino doesn't want to pay out the money? Did they tell you anything more about the whole case or what is it like? If you have successfully verified, then it should be a matter of time. If you are waiting that long to withdraw, I would probably not hesitate to file a complaint because it is not a standard time, let's say two months if you were already making your withdrawal at that time. If not, feel free to tell me when you submitted it.

I will wait for your reply.

17083202 ID

Hello, I need your help. I've been registered with Vulkan Vegas for a good three years now and I've never had any problems with withdrawals. Except for now. On June 9, 2025, I made two withdrawals totaling €250, once €170 and once €80. On June 9, 2025, it said that the withdrawal had been made. I still don't have anything in my account. They keep saying that it's been paid out and that it's up to the bank. After several emails, they say the finance department is still working on the case, but the bank doesn't process the money for five days. The bank is legally allowed to process the money for one day. I'm asking for help, I'm dependent on it. Regards

I opine that if they cannot handle withdrawals, they should retire from the affected marketplaces.

Hello

I won an amount of 300 euros and it's been a week since nothing happened, so no money came into my account!

Hi, it would probably be best if the casino could send some kind of receipt when it says it sent the money. Anyway, if they are still processing it and you have to wait, we give casinos 14 days to pay out the player, so you will have to wait a while.

I know it's not pleasant but unfortunately that's how it is.

I will be pleased if you update me on this case when you have something new.

Hope it will be when you get the money in the next days. ??

Hello, are you also waiting here for some money or are you getting involved in what the player above you wrote?

Hey, did the casino tell you why you're still waiting for the money? Was it necessary for you to verify or not? Did you play with the bonus?

Please let me know.

Hello, the casino vulkanvegas has already confirmed on 09.06 that the money has been paid out, I also asked for a receipt, but I only get the answer because the finance department needs time to process it, but now 9 days have passed since the money was paid out

Sure, I understand. I don't really get why it's been going on for over a week. If there was a problem on the provider's side, I would like to know, if the casino had a problem, they should say so. 

Have you tried contacting the bank about the withdrawal?

My bank, yes, and I should get a receipt or account statement from the sender bank so that my bank can check. I have asked Vulkan Vegas to give it to me several times, but they always say the finance department is still processing my case.

Then I would try to wait a little longer. If it takes 14 days and you still don't have a withdrawal, I would lodge a complaint with us. 

I don't think we can think of anything better for now.??