Okay. So seems fair casinos can change rules whenever they want to. Basically you say here that they can change The rules how they like to. Seems legit.

No, this is not what I said.

I said that Casino Guru follows some standards that we apply to each situation, which are carefully investigated with the player; the rest depends on the situation, and we can't punish casinos for something that is industry standard because they all do the same. We try to find a reasonable balance. Operators won't change their practices just because we ask them to do so politely.

Such general statements are hardly fair, so I prefer to avoid such an approach if you don't mind.

I'm sorry that compulsive players have to deal with such matters; I really am.

So where these standards comes from? Like i said that for example reopening an addiction self-excluded account isnt denied? Or at least not under MGA, Estonian, or curacaon

In short, those Casino Guru standards were created when our specialists came up with the Fair Gambling Codex for both casinos and players. We aim to perceive the situations from both sides.

http://www.kpvfaw.com/fair-gambling-codex-for-casinos#self-exclusions

Concrete time frames emerged when resolving the initial complaints and then comparing the real-life cases with industry standards, as far as I know.

Could you please explain why this site says that self-exclusion removal should never be done If it has Been done flr gambling addiction reasons? When in reality this is totally allowed thing to do.

Actually it isnt based under any rule.

Still it feels like you are more on the side of the casinos than the players. The casino that robbed my money by reopening my account and has received a rating from the reviewers. "Bad" is still rated "high" by the casino guru! And the casino's evuews negative comments you don't mention anything about reopening accounts against players will??

Least you could do is at least correct that ranking. For some reason, the players' experience and the casino guru's experience are not on the same level with some casinos...

Guys,

Just having a read through this thread and to be honest I’m very shocked at what you are all complaining about.

The only person responsible for reopening a blocked account is yourself. Regardless of whether or not you blocked it for gambling problems. The person that reopened it is you and only you. The casino didn’t force you into opening an account with them that you had already blocked.

Why would you think you would be entitled to recover money that you having willingly lost yourself.

I myself have been through severe gambling problems for many years and thankfully I am now gamble free.

Your energy should be focussed on addressing why you decided to try to gambling on a site that you had previously blocked yourself from and not focussed on claiming back money that you lost.

The blame for this lies strictly with yourself. Until you can accept this you will always remain in the circle of addiction. Blaming this or blaming that isn’t productive.

Anyway this is just my opinion on the matter. I dislike today’s approach of.. ‘oh my account was blocked and it was reopened when it shouldn’t of been, so I will claim a refund’

It isn’t the way to beat this illness.

I personally don't like people thinking that their own view is the only right way. People are different. Even if you think you're right, why would that be? Let people do what they think is best. You're not better than anyone else, we're all equal.

Why do you think we shouldn't try to change things, even if it doesn't lead to anything? What do you have to lose by wanting to have a model where you could get a lifetime ban from online casinos if you wanted to? There are just rules in the world now, and I think rules are mostly a good thing.

There is no other addiction where you can just pick up your phone and lose all your possessions with the push of a button.

I'm downright shocked at how people only see their own way of doing things, and think that's the only right way. Who said that? At least I accept everyone's way of doing things, and it's not my job to say which way to live is right, because I can't possibly know.

A wonderfully offensive way to judge people who want to think differently, and are interested in changing things that they think are wrong. Nothing will ever change if you just accept everything and don't address the issues.

Dear all,

I decided to write a single post for all of you since you appear to view every related matter the same and also because I partially lost track of every so-called question I have received here thus far. I'm sorry, but it is quite overwhelming for me. In my opinion, we have reached a mutual understanding for open discussion. Let me try to say a few things and then I'll leave you to share this thread without my interference.

Addicted players are not common players; thus, here come the different opinions, views, interpretations, and assumptions, whatever you prefer to call them. I believed that much is obvious.

I hope you don't mind my honesty, but Safety Ratings are based on analyses targeting players who have no problem playing in casinos in the first place. We do not compose special ratings for such delicate yet not that often appearing situations. Despite knowing you are not going to like this, addicted players should, in my opinion, focus on not playing in casinos. No terms or regulation requests coming from MGA will help you the moment you feel like losing control if the casino does not offer a panic button.

Once the damage is done, however, Casino Guru simply tries to find balance between terms, their interpretation, concrete situations, and both sides' approach. We regularly hold calls to discuss such cases, as they are not always clear-cut.

I completely understand your expectations, but your own experiences, as you've already mentioned, clearly demonstrate that everyday practices don't always align with every term or regulatory requirement. Therefore, my colleagues don't rely solely on theoretical rules when considering and resolving your cases. Instead, they strive to help you understand how things really work to avoid encountering similar situations.

Of course some operators pay more attention to responsible gambling; some just don't. Example: playing in a smaller international casino with a chatbot is not a very likely good place for struggling players. Expecting all casinos to address email requests within a few hours or during weekends also does not count as usual. Self-exclusion without mentioning the addiction is not considered a specific request, but we try to educate casinos to hunt for details, asking the player further. I'm sorry; this is the reality you play in.

I hope you won't be too upset, but this is the current state of affairs.

Wish you all better days.

Thank you for the kind clarification.

The point was that casinos offer players tools to control their gaming, either by limiting their gaming or closing their account completely. Sounds good and the majority of casinos also respect the decisions that players make.

Unfortunately, some casinos do not respect them and maximize their profits by canceling the requests made by players without the player's consent.

This was not case about the player's own re-opening.

Of course, it is the player's fault for continuing to play at such a casino. Thats is fair and you are right.

What really worries me is that Casino Guru and people like you show the thumbs up to these rogue casinos and point the finger of blame only at the player who trust these gambling tools.

Nowhere in my post did I say my way was the only way or that I am better than anyone else.

I certainly don’t show my thumbs up to any casinos whatsoever.

I have been on Gamstop in the UK for many years. I don’t gamble anymore on any casino.

I have fell victim to the rogue sites on many occasions and lost huge amounts of money.

Self exclusion worked for me to initially break the chain. Even on the rogue casinos, when I stated gambling addiction as my issue I was instantly blocked. So I don’t understand how people can reopen closed account for this reason.

Maybe things have changed since I last used them.

But like I said I never once was able to reopen a closed account. I did try many times. As and addicted player would do

Clear.

That is not the right way to overcome this disease.

I think this sentence you said pretty sharply rules out other options.

So clearly the bans have worked for you, as they should. Unfortunately, many different casinos have reopened my account, even though I have been promised a lifetime ban from playing due to gambling addiction. This is exactly what I am trying to change so that it is not possible. The only purpose is not to get deposits back, but to generally prevent any deposits from being made to casinos where you have been banned for life. Gambling addiction can include relapses, and in my opinion, it says a lot about the morale of the casino that takes advantage of that moment to make money. I am specifically talking about situations where the casino knows that the person is addicted.

Sorry I’m confused at to what you are trying to get at here.

What works for one person clearly doesn’t work for the next. That is simple logic. I think you took my words too literally.

The statement I made about it isn’t the right way to go about it is factual. If you don’t agree then that is your prerogative.

You don’t need to come back and try to attack my character.

I have beaten this addiction and know how hard it is to do that.

I also know how destructive it is and how it destroys all aspects of your life.

My intention is to try to help people by using my experience of the addiction.

I couldn’t care less about what casinos do and don’t do.

Life is better without them in my opinion

I have never attacked you. It's unfortunate that you perceive it as an attack when someone defends their own point of view.

Yes, I have experience with gambling addiction myself. Both personally and in my close circle. I have also witnessed the end of a life, gambling addiction was a big factor in causing this. Would I have wanted that person to be banned from all casinos and try life that way? Yes, I would, maybe he would still be alive right now.

I am interested in getting stricter rules for casinos. The only thing that would lose the casinos is that there would be stricter rules, and gambling addiction would lead to a lifetime ban from the casino.

I don't know if it's unclear how the reopening happened, but my own case was that I asked to close my account at the casino and the casino asked for how long. I asked for permanently. Casino confirmed by email at my account is closed and i can reopen if i want.

After that, of course, I didn't ask the casino to reopen my account, the casino did it itself and continued to send ads after few months.

My mistake was that I played at the casino and only after losing money, i check that when i last time play here.. and realize i shouldn't even have access to this casino anymore.

In one exactly similar case, the casino agreed to pay the player's deposit back. In my case, Casino Guru rejected the complaint.

Yet you come off as condescending. Seems like you think you are someone who is more enlightened and knowledgable of this situation and concern. Quite frankly, you're brushing off real problems as nonsense.

You mentioned Gamstop which is effectively a Stop-button that lets you block all gambling sites with no option of reversal. If this system was available in, for example, Finland, where me and the majority of the other people in this thread are from, we would not be having this discussion. As it stands, a Finnish national license if in the works, which will be rolled out in 2027, and which will feature a Stop-button much like the British national one, and will surely affect gambling addicts positively. Furthermore, the government will force banks licensed in Finland to block outgoing and incoming transactions to casinos not licensed in Finland. All of this is great stuff,

however:

To understand why the (Finnish) people in this thread are concerned, is due to the fact that this change has made casinos panic and open up accounts that have been closed due to self-exclusion in the hopes that Finnish players give their final legal push of earnings before 'borders close'. Finns are a huge cash cow to casinos, considering that 2,5 mill. Finns gamble weekly. That's roughly 70 percent of the adult population. Furthermore; gambling-related problems are a huge concern in Finland, given the fact that Veikkaus, the government-run gambling company, has a pretty saint-like picture due to it funding sports, arts and culture in Finland. Hell, our premier soccer league bears the name of the government run gambling company. So obviously, before a strict Finnish license appears, the gambling companies that know the license will be too expensive or otherwise unobtainable will break even the MGA rules (this has been an increasing problem as well; MGA casinos opening accounts closed due to self-exclusion) to milk Finnish problem gamblers out of their money. It's lucrative.

Saying you don't care what casinos do or don't is pretty much like saying you do not care if they take responsibility when someone has begged to be excluded due to their problems isn't, and offs themselves due to the financial loss and extreme psychological pain.

As long as we don't have Stop-button the casinos have a responsibility as well. That's a hard fact and playing the part of an enlightened all-knowing Jesus won't change it. Relapsing is part of a gambling problem, so are unbearable urges. As an alleged problem gambler you should know as much.

Sorry if I come off as rude, but to be fair, so do you.