My first question is of course for the guru team.

After the casino denied me my 1000 euro winnings - and I had to be satisfied with 250 euro, and you found out for yourself that this casino uses methods for bonuses that are scandalous - I wonder why the casino still has it always the same rating of 6.8 as before.

I am of the opinion that players should be warned to deposit and take bonuses there, because they apply their own rules.

I ask you to rethink the whole thing and also to show the limits in the casino and above all to show the players that it is not good to pay there if you want to use a bonus

Hello pacimaya.

When we evaluated this casino, we informed in our review that the casino has some rules that we do not consider fair, but that rules were never used against the players. Because of that, the casino got some penalization to the rating. When we closed your case, we changed this part of the casino review, and for using the unfair bonus rules against the player, the casino got higher penalization.

Why you can't see rating change immediately:

It is because of how our system works. The rating is changing once per week, and we are checking the old rating and the new one. We crosscheck all the changes just to avoid some errors. We take our rating system very seriously, and we don't want to recommend a bad casino to the players. That's why we are not changing the ratings immediately and rather check everything one more time. I can see in our system that the future rating is different (lower) than what you see now.