I see. Thank you. Yet the situations remains the same ??

If the minor impersonates an adult, until the KYC takes place, the casino has no way to find out. The same goes for creating an account using a fake birth date.

The point is the casino forbids that, so if anyone has a will to act against the restrictions, it is primary, not the casino's fault. Though I agree it has its flaws.

Is there nothing that can be done in your power , or do I have to proceed with this process with their license company or should we proceed with this legally in court. Or wait for the response from their department m?

I guess you may try anything you deem necessary. So, yes, start with the licensing authority and/or consult with gambling-specialized attroneys. Whatever you can try is a good call if you're willing to try.

Sadly, due to ongoing changes in Curacao gambling law and regulations, I would not put too much hope in a quick response from any of the authorities. Just saying

This article may help you:

http://www.kpvfaw.com/licensing-authorities/comoros-license

i am ready to get on my knees right now for my family , please find a way to help us. They aren’t complying with their TOS and are clearly going against it to just not refund us. We beg sincerely , please do help

So is there no way to get a refund ? Please we beg. I am ready to get on my knees for my family. I am ready to receive any sort of ban from anything. Or atleast an compensation because we aren’t able to afford food anymore, I ran out of all my funds for this month

It’s reached a point to where they are Ignoring me

I apologize, but I won't say anything positive or new.

Since we are mediators without official authority, we are powerless to assist you in receiving the refund. To be honest, it makes sense that the chat operator will not reply if the casino views the matter as resolved or if you insist on discussing breaking the rules. Additionally, chat operators are only meant to offer advice regarding bonuses or fundamental procedures; they are not equipped to discuss such matters with you.

I suggest you try to locate a humanitarian organization or ask close friends or relatives for support. Do you have any options available, please?

Please can u put pressure on them , because with your help and their reputation on the line we could maybe get a refund.

Good day to you. It pains me to disappoint you again. We are in no position to apply pressure on casinos. I'm truly sorry.

Could u atleast try to contact their representative and try to make them comply to their ToS

Hello,

Regretfully, I must repeat the same thing. We have no authority to make any requests on your behalf.

Not to mention that the "ToS" must be followed by anyone who registers with the casino. Therefore, the casino is not the only factor. I apologize, but we are unable to intervene using any argument.

So there is no way for us to get the money back, is there no way for u guys to atleast try to convince them please , the rent is due in 8 days

I beg you please , they didn’t listen to their own agreements, I’ll cry for u if I have to but we really are in need of the money. I know my son made a stupid decision but please do help us

I believe this is not necessary because I explained the situation more than 5 times. Please accept that.

I'm sorry, there is no way for us to help you.