Hello and thank you for these kind words. It's not every day that players praise the work of all the people here because I think you've described it quite well and it's not always easy. 

Of course we always try to do everything fairly and help as many players as possible when possible. It's not always manageable and unfortunately some cases don't end up the way the players would like, but as long as something can be resolved and we see that the casino has been unfair to the player, we do everything we can to assist. 

We appreciate the players who are aware of this and even if sometimes things are not in their favour, they still have the ability to think reasonably and sometimes even admit a mistake. It's hard but it's a key that is needed in life, not only in gambling. 

Thank you again from all of us at Casino Guru and we hope that there will be as many satisfied players with our services as possible and that all of you will do well.

Have a nice day and believe that you made our day better with your message. ??????