Nothing yet and I don't expect anything to change, they don't want to pay

Yes awaiting verification, they have also taken away the ability for me to play games, to deposit or withdraw while "my play history is being checked#. They've asked me to be patient and wait for an email.

I had an active bonus at the time of playing and if you read their general terms and conditions, they list a massive amount of games as "restricted while using a bonus" so it's safe to assume they will confiscate my winnings based on this.

I've read numerous complaints regarding their sister sites (Betnuvo,7Bets, Winsmania, Pitbet etc...) and the Casino seem to follow the same playbook which is:

Allow player to play with a bonus and wager using any game.

If the player wins big, freeze their account while "play history is under review"

Eventually notify player that winnings were accrued on a restricted game and void winnings.

While the actual bonus states "some games may be restricted", they don't specify and you have to dig through their general terms to find this info.

As of now I'm waiting on the result of the play history review/verification but I won't hold my breath.

I like others have made the mistake at playing at this particular branch of casinos.

I don't know who you are replying to, it would be good to use the "reply" button in this case. I think it might be me but I didn't write anything related to you so that's why I'm asking.

My mistake, forgive me.

I clearly understand where you are. 

However, with bonuses you often have to be careful with various things and therefore it is not unusual that restricted games are something to be careful with. Do you think you have played one or are you not sure? If you went through the list of games you should know this fact.

I know for a fact I played a restricted game, Gates of Olympus 1000 is on their list and that's what I won the Max Win on. So it is inevitable, just waiting for the fund to be void now lol.

I wonder why do casinos make certain games 'restricted'?

Oh, so it's probably possible that your wins will be voided but we'll wait for the conclusion and how it will be. 

I think that casinos do this mainly to not make themselves unprofitable, since they also give the player a bonus, so usually the games with the highest RTP or high volatility are not on the list of the ones you can play. ??

Yeah it sucks, first time it's happened to me too.

I'd be astounded if they didn't void my winnings! Could I request Betgem is added to this site? I think people need to be made aware of their connections to the 7bet/Nuvobet family and they should avoid at all costs..

It's not the best if had

Whenever you play with a bonus, please refer to the Terms and Conditions. Sometimes even if you get a bonus and there are some requirements, not everything has to be there. That's why I probably wouldn't play too much with bonuses because sometimes they are more of a nuisance than an enjoyment. 

As for the casino, I've already given it to our team to add, so they'll do a review. 

When you get the result, feel free to share it.

Hi, can you please tell me what you are talking about or what you are referring to? Do you have a problem in the casino too?

They voided my winnings yesterday due to playing a restricted game

Well, but from what we have written, are they still investigating, or is this the final decision?

It’s their final decision

Well, I'm sorry, I don't know if the complaint will be for something if you broke this rule, so I don't want to give any false hope. 

Probably the best thing to take from this is to always look at everything you need to know about bonuses when you play with them.??

Lesson learned, I’m done with gambling now lol

Probably the best thing you can do. Who doesn't play in the end wins the most. ??

Hey guys, is it possible? I've been waiting for 82 days for account identification and for a refund.

Yep, it’s been a wild crazy ride and not in a good way, I’m calling quits on it.

Greetings, this is definitely not a normal time for verification. Did the casino also tell you why it takes so long? What casino is this about please? Did the casino promise you a refund under what circumstances? 

Please let me know.