You’re absolutely right.

I made the huge mistake a few days ago of using a large refund from a legitimate gambling website (not chargeback but with their Complaints team) and I lost it all to one of Santeda’s sites.

Revolut have been useless yet again and just come out with the same bot response saying they can’t get involved as it goes against their terms of service etc., even though I kept pleading with them to block that merchant several times previously.

I asked them to block me from gambling as well they said we cannot do it you can close their account then simply reactivate it yourself they do not care and will not raise the chargebacks against the sites I just raised it with the FOS and send everything on to them I raised 5 transactions they keep replying to one only ! total joke saying raise it as fraud I did that 5 times they kept saying there is nothing raised our side

Last night i managed to email some of the merchants. The message i've sent was about Request for Refund Due to False Bank Descriptors, MCC, gambling addiction, etc.

Revolut is asking me now to send to them the proof that i've been in touch with merchants or the proof of my attempt to contact them. Need some advise now from you, guys!

As i mentioned before, my Revolut transactions were placed between March 2023 and May 2024. If i choose to show them the communications between me and the merchants i managed to email, they will reject because of the transaction age. If i'll go with the 'goods not been delivered' how can i say that the goods supposed to be delivered after one year from the payment date?

Yes - that’s what you’re telling Revolut say they were meant to email you but haven’t so you can get details but send them the email of your emailing the merchant. It may not work mate but surely it’s worth a go. They know it’s a valid transaction as money has left the account. The time limit is 120 days but I am pretty sure the time limit is from the date of delivery in the case of goods not received

Goods on pre order and released 1 year later? I don’t know what will work just looking for solutions that may for you.

Has anyone dealt with Revolut for bank transfers and recalling funds or just card?

Sorry, i'm not familiar with these laws / rules. So... The time limit to make a claim is 120 days from the delivery date, but if the goods were not delivered, the 120 days rule is not applying to me?

Or 120 days from the payment date?

No - the time limit is 120 days from transaction date on Mastercard to make a claim but for goods not received it’s 120 days from delivery date hence why you need to tell them the date of delivery was less than 120 days from now so example due December. Otherwise it’s out of the time limit

Sure. Need to make up a story or a different story for each merchant. Not easy for me ??))

Paid the goods in March 2023, delivery date November 2024. Merchant business category: shoes ??)

Merchant country: Uzbekistan ??)

Hi guys, I’m not sure if anyone here is familiar with Zing Banking. But they basically have said their bank actually had a gambling block preset meaning no one is allowed to make gambling transactions using their bank but they’ve allowed me to make multiple but they come under fake names like "Mastertools" how likely am I to get this back?

Yes that’s the route I would take, it’s not a lie is it you definitely haven’t received goods from these people. Like you say if it’s a physical item like shoes then show the proof of postage and signature it arrived. Same digital goods show you where they ended up what wallet etc.

Hope it works mate

I'm facing another problem. Some of the transactions were authorized 3D. I got a warning saying if i continue to submit a chargeback dispute, my Revolut card will be terminated for security reasons.

Hey did you get any of your refunds as promised?

Hi Everyone,

Can anyone provide me with the following email addresses or contact details for the below;

Tried everything I can desperate.

Destream/Dsserv Ltd

DigitalImageWorld

Concord Markets Limited

Onlined* Dg B

Nutracandies

Thank you x

Destream: [email protected]

Someone got the donk

Can anyone answer my question?

Shouldn't casino payment agents (the vast majority in Cyprus) be regulated by the central bank of Cyprus? If so, where can we find out if a payment agent is regulated?

There is 3 main regulatory bodies for Cyprus if you just Google the info you should be able to find the info you looking for .But many of these casinos use unlicensed unregulated 3rd party merchants hence why they are in eastern European countries Africa ect ect and have dodgy companies and director and ceo best thing to do is if the merchant is from Cyprus, not the casino as they say they have no control over 3rd party payments which is Bs as they have to enter (parameters ) players details and the merchants they want to use to process players funds into the system. So they know exactly where that flow of money has gone too how else will they know how to retrieve it SMH ?? The best thing as I said is to present the merchants details to the central bank as a report and hopefully they will give you the information you require or guide you in the right direction. Hope this helps

Whats a donk ?

You're fantastic,

And I have seen that you are always ready to help, let me try to clarify my question better and see if you can help me even more, and I will take some examples so that you understand what I am getting at.

This casino, leon https://leon89.bet/pt-pt/

It claims to use covimal limited, registered in cyprus, as its payment agent.

A:

Ninecasino, https://96-ninecasino.com/pt claims to use Udm processing services lda as its payment agent, also registered in Cyprus.

I could go on and on with a series of casinos, most of them in Curacao and with their agents in Cyprus.

What I'm getting at is whether these payment agents have to be regulated by the central bank of Cyprus, and if so, where I can find this information.

I have a problem with a casino that doesn't answer my emails, doesn't assume its responsible gaming clauses, so I want to know if its payment agent is legal.

I'm talking about a wazamba.com casino that used mirata services limited as a payment agent, but I can't find any information about mirata.

Thank you very much