Not exactly, it’s Revolut and asks for different things like proof of merchant contact, what goods I ordered including order number, the type of goods etc. They are such a pain! Any suggestions would be appreciated please as I don’t usually raise chargebacks and when I have they are rejected when I mention gambling so I’m at a loss how to approach this. ??

Most of these fake merchants names you can find something about but this one is literally just jumbled letters with zero Google results, not seen a merchant name like this before so I can’t contact the merchant as it’s not even clear who they are. I’m wondering if it’s better to say I don’t recognise them or the goods/services not received angle.

I honestly can’t recall, I think possibly some I did but it didn’t come up as this name but as we know they often redirect you through some third party processor and change currency etc.

Evening everyone, does anyone no who Dolce Exn is?? Thank you in advance

I have CLMNT, Alphastrike, cloud smart Hosty, videogameshaven, coolcs2

Thank you, I will try that, it’s just so hard dealing with them as whatever I say I feel like it backfires on me but your advice sounds sensible!

CLMNT - is [email protected]

CLOUD SMART HOSTY LTD - https://make-ai.world/

on the others do you have more information, normally on your statement. Locations MCC

If any has Graphigems, just submit it to the bank. Their website has a scam marker attached to it.

if you really wanna email it’s [email protected]

"LOM" anyone?

There is nothing else no location just LOM.

Videogameshaven refunds. Here is their email: [email protected]

Hello, you don't have write this to me. We go through this thread a few times per day eventually. Thank you for your understanding.

My bank told me it was Nucleus365 and not Clearbank so I wonder if that makes a difference? Either way, I requested a DSAR from both Falcora Finance and Nucleus365, and both told me that they hold no data on me. Santander had originally said that the money was sent to an account 'in my name' which is why they could not reimburse me, but now I have proof that this is not the case so lets see

They are getting smarter. I also have INPIGR1 only. Zero info on them. Location prague…

Your payment will have gone to falcora finance who use an account at nucleus 365. This then sees your funds go to Clearbank, where it then ends up in the hands of Cyprus account for Santeda.

ask your bank Santander for a full DSAR on all info about your dispute. Ask them specifically for all the comms from nucleus. If you already have it in writing from Santander that nucleus 365 have your personal data then show that proof to nucleus 365. They will likely have your full betting history, as they did for me.

if you’ve asked nucleus for a sar then the clock is ticking so they will have to provide this to you. They will ask for an extension after 30 days as they did with me.

im building my case against nucleus and falcora and if collectively we do this we may be able to take them down.

what did they say about nucleus having an account under your name? That is helpful because it means your money went to a uk company and should help

with app push fraud. They also created an account for you and sent money for you without your consent or permission. You had no knowledge of nucleus 365 so to do this is fraud.

Can I ask what a DSAR is please

Data subject access request. By data protection laws they have 30 days to send you all the personal information a company holds on you. They can extend typically for another 30 days for bullshit reasons so expect them to do that but they are obligated to eventually send it to you after that.

falcora should technically do the same and santeda but them being overseas it’s more tricky to enforce. Though it’s good to still ask. For fca regulated companies like nucleus and clear bank it’s harder to ignore