Any joy jasmin?
capital one currently asking me this and I don’t know how to reply!!
Order confirmation
Please provide a copy of your order confirmation or invoice showing the goods / services ordered and the total cost. If you do not have an order confirmation or invoice, please provide a detailed description of the goods / services ordered (e.g. brand, colour, model, size etc.) and the price you paid for them.
Expected delivery date
Please provide the expected delivery date with clear description.
Proof that you have already tried to resolve with Merchant
Please provide copies of your correspondence with the Merchant attempting to resolve the dispute and copies of the Merchant's response/s. If you have contacted the Merchant via phone call to resolveplease provide the date of the phone call, the phone number/s used and explain what was discussed.
Please provide copies of any documentation and not the originals.
You can send this to us either by email: [email protected], or by post to: Disputes Department, Capital One, PO Box 9766, Nottingham, NG2 9HY. Please quote the reference at the top of this email on any documentation. Please provide this information to us by 25 May 2025 as we’ve a limited timeframe in which we can investigate your claim with the Merchant.
Whilst this matter is investigated, the transactions will continue to form part of the balance on your account. It is therefore important that you continue to maintain your minimum payments as set out in your statement. Upon resolution of your dispute, if we are able to secure a refund for you, all interest and/or fees relating to this transactions will be refunded in full to your account if applicable.]
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