Dear Support,
I am writing to formally request an immediate refund of funds that I deposited and/or lost on your platform, in cryptocurrency. These transactions occurred without adequate consumer protections and under circumstances I believe to be unlawful under multiple international regulatory frameworks.
Please be advised of the following:
Your operation is not licensed in the United Kingdom, and as such, your platform is offering gambling services to UK residents in violation of the UK Gambling Act 2005. This constitutes illegal remote gambling under UK law, and I have already begun preparing a formal report to the UK Gambling Commission and Action Fraud.
I have retained screenshots, wallet transaction IDs, and all relevant communication for use in legal and regulatory complaints. I am currently compiling a file to be submitted to:
UK Financial Conduct Authority (FCA)
Interpol’s Cybercrime Directorate
Europol’s European Cybercrime Centre
Blockchain analysis firms such as Chainalysis to assist in tracking wallet activity
If this matter is not resolved promptly, I will:
File formal fraud reports with both local and international authorities
Initiate proceedings under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and relevant civil fraud statutes
Publicly report your platform via online watchdogs, social media, and casino scam-reporting forums
It is also worth noting that crypto-to-fiat exit points can and are being monitored, and I am currently consulting with legal counsel to explore how to freeze wallet assets or seek restitution via third-party custodians or exchanges.
I urge you to treat this request seriously and respond within 7 days. If I do not receive confirmation of a full refund within this timeframe, I will proceed with the above actions without further notice.
This is your opportunity to resolve this issue amicably and avoid further legal escalation.
Sincerely,