I'm sorry for your experience, but may I ask if it is some kind of organization in the Netherlands?
As I can see, Fgfox is not under the KSA, so the casino is not able to know about your gambling issues if you don't mention it to them, unfortunately.
Have you ever mentioned that to them, perhaps? Only in that case could we try to help and get your deposits back, you know.
This is a very difficult situation that you're going through, but unfortunately, if you don't state clearly that you have a gambling issue, the casino can't know about it. That is why it is very important to write it in your request to close the account very clearly.
Also, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (http://www.kpvfaw.com/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
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Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the www.kpvfaw.com website as well.
Hello,
I think it is good to distinguish between Casino Guru and lawyers.
If you had not informed the casino about gambling addiction and yet aim to get refunds just because the casino is not licensed under KSA, we can't support your claim.
The question also may be, why did you choose to play in a casino outside the KSA regulatory? Imagine you are too responsible for your choices, not just the casino.
Please pay attention to casino license before you create an account, and keep in mind that what many people define as "illegal" may in reality works a bit differently. ??
I'll gladly post further information if you are interested.
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