I tried 17 times via support email to get self excluded but always the same. They ask me if want to continue the self exclusion. And then nothing happens. 17 TIMES

This really shouldn't happen to anyone at any casino, and it makes me sad to read it.

Just if I may ask, have you clearly stated to them the reason for self-exclusion, please?

If the reason is due to gambling problems and you write to them this information, they should close the account right away.

of course I said the reason. That I can’t stop playing and I’m losing too much. And nothing happens

I'm sorry to say that, but it is not clearly said, unfortunately, even though the casino should see the signs of a gambling issue.

Please remember, that it is very important to write it clearly and explain that you struggle with some gambling problems, if so.??